Sue Decker
CEO and Executive Director

I’ve been working in the Video Relay Services (VRS) field since its inception, and have realized that VRS is much more than just a communications tool… it is a tool for empowerment and social equality. The availability of SRV Canada VRS – the country’s first national VRS – enables life-changing opportunities, especially in the areas of employment, education, health care and social connectedness. It benefits not just those in the Deaf community who use it, but all Canadians because it’s a step towards greater equality.

I am so thankful to all of you who advocated for VRS, and I am truly honored to be part of the team that designed and launched this service. We are proud of how far we’ve come and even more excited about the places SRV Canada VRS will take us.

What is CAV

The Canadian Administrator of Video Relay Service (CAV), Inc., or CAV is a not-for-profit corporation mandated by the Canadian Radio-television and Telecommunications Commission (CRTC) to design, implement and oversee the delivery of Video Relay Service (VRS) in Canada.

VRS enables Deaf or Hard of Hearing Canadians who use ASL or LSQ to make telephone calls viaInternet-based videoconferencing technology to connect to a sign language interpreter, who provides real-time interpretation of telephone conversations.

CAV and its Board of Directors are responsible for SRV Canada VRS, which serves customers in both American Sign Language (ASL) and langue des signes québécoise (LSQ).

CAV Board of Directors

The CAV Board of Directors was formed in Spring 2015. It comprises the Executive Director and Chief Executive Officer, seven directors, and two permanent invitees.  The Board members represent a diverse knowledge base that includes telephone industry experts, representatives of ASL and LSQ user communities, representatives of ASL and LSQ interpreters, and business leaders.

From left to right: Dr. Marty Taylor, Permanent Invitee; Scott Fletcher, Secretary of the Board of Directors; Sue Decker, CEO and Executive Director; Eric Edora, Director; Jonathan Daniels, Director; Renu Sangha, Director; Dr. Gary Birch, Director (seated); Anne Missud, Permanent Invitee; Dr. Jessica Dunkley, Director; David Joseph, Director; Tony D’Onofrio, Director and Interim Chair of the Board of Directors.


Jonathan Masters  Project Consultant / Acting COO/CFO

Sue Decker – CEO and Executive Director

Pamela Witcher – Community Relations Specialist

Ellen Thomas – Executive Assistant