NOW THAT YOU HAVE THE RIGHT INTERNET CONNECTION, MAKE SURE YOU HAVE THE BEST DEVICE FOR THE BEST QUALITY VRS CALLS

What makes a device work well for VRS?

The best quality VRS calls are experienced on devices with the minimum recommended screen resolution and size ratio. When thinking about your device or devices, here is what to consider:

Screen resolution on your device

The recommended resolution for use on SRV Canada VRS is HD: 1280 x 720 pixels.


Screen size on your device

Screen size is usually only an issue with smartphones. We recommend a 5-inch screen. But it is best to try various devices out and see what works well for your eyes.
 

Webcam

Good quality VRS calls require a minimum of 25 to 30 frames per seconds (fps). To achieve the minimum number of frames per second, you will need a good quality webcam that can produce 30 fps even in low light conditions.
 

Lighting

Lighting has a big influence on webcam performance, especially when you are using a laptop with an integrated webcam. The room you are using to make or receive your VRS call must be well-lit.

When there are windows in the room, you must position your screen so that you are facing it and also facing the window in the room. Your screen will be between you and the window.

Here are the devices you can use to get the highest quality of calls while using SRV Canada VRS:

Windows PCs and tablets
(Windows 7 and above)

Apple computers
(version 10.8 and above)

Android tablets
(5.0 Lollipop and above)

iPads
(iOS8 and above)

Android phones
(5.0 Lollipop and above)

iPhones
(iOS8 and above)

Should you wish to purchase a new device, the following specifications should be used as a guide

There are many devices you can use to make and receive calls with SRV Canada VRS. When considering purchasing a new device, ensure that it can play videos, has a video camera feature and that your software is up to date. Optimal device considerations include:

Operating Systems:
Android: 5.0 (Lollipop) and latest version
iOS: iOS 8 and latest version

Resolution:
1920 x 1080

Memory:
1GB (minimum)

CPU:
Depending on your use (Dual-Core 1.8 Ghz or more)

Screen size:
5.0 inches and more

Phones:

  • Samsung
  • Apple (iPhone 6, 6 plus)
  • LG
  • HTC