INSTALL THE RIGHT SRV CANADA VRS APP FOR YOUR DEVICE

SRV Canada VRS is a service that allows Deaf or Hard of Hearing people to communicate, using video and sign language. SRV Canada VRS is available through free apps on iOS, Android, Windows and is available with the Safari browser on Mac computers.

Registration for SRV Canada VRS occurs within the app, which means you must download and install the app on your device first. You can also access the service and register in your Safari web browser on a Mac computer.

How to download the SRV Canada VRS app on your iPhone

How to download the SRV Canada VRS app on your Android Phone

How to Install the App on a Windows Computer (PC) – Step One

How to Install and de-install Live Video Plugin on a Windows Computer (PC) – Step Two

STILL HAVE QUESTIONS?

READ FURTHER FOR TECHNICAL INFORMATION

Here is a step-by-step guide for how to download and install the right SRV Canada VRS app for your device.

SRV Canada VRS apps are available for iOS (iPhone, iPad), Windows and Android. An online version of the app is available for Mac computers with the Safari web browser. Choose from the links below to download the appropriate SRV Canada VRS app for the device you are planning to use.

iOS (IPHONE, IPAD) AND ANDROID DEVICES

For iOS (iPhone, iPad):

a) Use this link to locate the app: itunes.apple.com/ca/app/canvrs/id1086080169?mt=8
You can also go to the App Store (click on the App Store icon on your desktop) and search on SRV Canada VRS.
b) Once you locate the app, tap “Get” and the app will automatically download to your device.
c) Open the SRV Canada VRS app on your device.
d) You are now ready to begin the registration process.

For Android:

a) Download the SRV Canada VRS app from play.google.com/store/apps/details?id=fr.ives.canvrs&hl=en
You can also go the Google Play Store and search on SRV Canada VRS.
b) Once you have located the SRV Canada VRS app in the Google Play Store, tap “Install”.
c) The SRV Canada VRS app will automatically install on your device.
d) Open the SRV Canada VRS app on your device.
e) You are now ready to begin the registration process.

FOR WINDOWS

a) Open your browser and go to this link: download.srvcanadavrs.ca/WS/latest/srv_canada_vrs.exe
Depending on your browser and settings, you may need to give permission to download the file. You will not see a web page open, just the file downloading.
b) Depending on your browser and settings, you will see the file, and when it is finished downloading you can click to install.
If you do not see the file, go to your download folder (in Windows 10, right click the Windows button, then file explorer/downloads) and double-click on SRVCanadaVRS.exe file.
c) A window will appear on your desktop asking you to allow this app to make changes to your PC. Click Yes.
d) Allow the SRV Canada VRS app to put an icon onto your desktop. Then click the icon to allow the application to install.
e) Open the SRV Canada VRS app on your device.
f) You are now ready to begin the registration process.

FOR MAC

The CAV User application does not work with the latest Apple update to Mojave and Safari Version 12 released on September 24, 2018. A new CAV app version will work on the latest Apple update, but using a different browser: Waterfox. Please first do the Apple update, and then follow the instructions below to download Waterfox and update to the latest SRV Canada VRS app.

Click here for app installation instructions on Mac.