VISION

CAV’s VISION Empower Deaf Canadians
CAV’s Mission Provide VRS for Canadians who use ASL and LSQ; enabling connections to people and increasing opportunities.
2017 Theme Access is Opportunity

What Makes Canada’s VRS Unique?

  1. SRV Canada VRS enables  American Sign Language (ASL) and langue des signes québécoise (LSQ) users to communicate in their preferred language.
  2. SRV Canada VRS is available in four languages; ASL/English and LSQ/French and is open 7 days a week across Canada’s six time zones.
  3. SRV Canada VRS was designed and built in close consultation with stakeholder communities in Canada and VRS experts from around the world.
  4. SRV Canada VRS offers free user applications for Windows, Android, and iOS devices. Mac users can visit the web version of the free application with the Safari web browser.
  5. SRV Canada VRS provides 9-1-1 service during its hours of operation across Canada. Customers can use sign language using the SRV Canada VRS app and ASL/English or LSQ/French Video Interpreters during 9-1-1 calls.

Profile of VRS Users

It is VRS. Of this number, about 14,000 use American Sign Language (ASL), while approximately 6,000 use langue des signes québécoise (LSQ).

Friends and Family of Deaf or Hard of Hearing
Friends and family of Deaf or Hard of Hearing Canadians look forward to having more communication options for connecting.

Hearing and Deaf Interpreters
Interpreters will use SRV Canada VRS to support Deaf or Hard of Hearing individuals who want to communicate with hearing family members, friends, service providers and other organizations.

General Public
Educational tools are available to help members of the general public who want to use SRV Canada VRS to reach persons who are Deaf or Hard of Hearing.

Schools for the Deaf
When SRV Canada VRS becomes available to schools for the Deaf, they will be able to use it for a variety of purposes to enhance services and programs for students.

Organizations for the Deaf
Organizations who represent Deaf or Hard of Hearing individuals will be able to use SRV Canada VRS, when it is available to them, to enhance the programs and services it provides to its member, such as counseling, education and employment programs.

Employers
Employers with staff who ASL and LSQ languages users will be able to use SRV Canada VRS for work-related communication.

Businesses
Deaf or Hard of Hearing Canadians will be able to communicate with retailers and other businesses through SRV Canada VRS when it is available to them. This will enable easier and more convenient relationships.

Government, Academic and Professional Services
With SRV Canada VRS, Deaf or Hard of Hearing individuals will be able to communicate directly with services and professionals.

SRV CANADA VRS IS MADE IN CANADA FOR CANADIANS

SRV Canada VRS was designed from the ground up and encompasses Canada’s unique regions, culture and geography. SRV Canada VRS is available in four languages; ASL/English and LSQ/French and is open 7 days a week across Canada’s six time zones.

SRV Canada VRS also enables two people using sign language to connect directly to each other without a Video Interpreter (VI). This is referred to as a “Point-to-Point” call.

A VRS Service Whose Time Had Come

The concept of creating Canada’s own VRS service originated from public hearings conducted in 2013 by the Canadian Radio-television and Telecommunications Commission (CRTC). Throughout the hearings, Canada’s Deaf and Hard of Hearing communities expressed eloquently and passionately how all Canadians would benefit from a VRS service similar to what is already being offered in many other countries across the world. SRV Canada VRS is the result.

SRV Canada VRS’s Commitment to Web Accessibility

SRV Canada VRS is committed to achieving a high standard of accessibility as defined in the W3C Web Content Accessibility Guidelines.  If you have difficulty using our Web pages, applications or device-based mobile applications, please contact us for assistance.