SRV CANADA VRS NOW OFFERS THE ABILITY TO LOCATE YOU WHEN YOU CALL 9-1-1 FROM YOUR CELL PHONE!

About 9-1-1 and Wireless Location Information

Most cell phones and other wireless devices are equipped with the ability to determine your physical, geographical location.  This can be useful for getting directions, finding the nearest pizza, or getting 9-1-1 emergency help to you.  The location is determined via the Global Positioning System (GPS) and, also by keying off nearby cell towers.

To use wireless location information (WLI) with SRV Canada VRS, it is necessary for you to do two things.

  1. You must enable the location feature in the settings of your smart phone.
  2. You must give permission to the SRV Canada VRS app to know your location.

When the location service features on your phone and in the app are turned on, and you call 9-1-1, the app automatically sends location coordinates (longitude and latitude) through the WLI system to get you help as soon as possible.

However, while the system attempts to provide your exact address, that information is not always 100% accurate.  So, when you call 9-1-1, you will still be asked for your location by the emergency operator and, if you are in a questionable location, be sure to describe the location in detail. Some examples might be:

  • If you are in a building, tell the operator what floor or unit you are in or,
  • if you are outdoors in a park or rural location, describe a landmark to help emergency personnel locate you.

Remember, WLI only works on location enabled cell phone or wireless devices.

How to turn Location Services on or off for specific apps

The system location feature must be on for any app to be able to access Location Services. Therefore, the first step is to turn on Location for the system, and then for each app you want to access Location Services.

Turning on Location Services in iOS (iPhone, iPad, or iPod touch)

This process may differ slightly depending on which version of iOS you are using. Refer to your owner’s manual if these instructions do not apply to your device.

  1. Find the Settings icon and open settings.
  2. From the settings go to Privacy > Location Services. Make sure that Location Services is on, as shown below. This turns system Location On.
  3. Go back to Settings. You can use the arrow to the left of Location in the upper left corner, or the back button on your device.
  4. Scroll down to find the app Canada SRV/VRS and open it.
  5. You will find all Canada SRV/VRS Settings.
  6. Open the Location setting and make sure that location access has value ‘Always’.

Turning on Location Services on Android Devices

Since all Android devices are made by different manufacturers, this process may differ slightly depending on which Android device you are using. Refer to your owner’s manual if these instructions do not apply to your device.

  1. Find the Settings icon and open settings.
  2. Scroll down to/find Location and open it.
  3. Make sure the slider is On as shown below. This turns system Location On.
  4. Go back to Settings. You can use the arrow to the left of Location in the upper left corner, or the back button on your device.
  5. Scroll down to Apps and open it. This is the application manager.
  6. Scroll down to Canada SRV/VRS and open it.
  7. Scroll down to Permissions and open it.
  8. Turn on/make sure Location is on!
  9. You can then hit the home button, or go through the menus using the back buttons.