{"id":30639,"date":"2026-02-06T14:18:42","date_gmt":"2026-02-06T19:18:42","guid":{"rendered":"https:\/\/srvcanadavrs.ca\/?page_id=30639"},"modified":"2026-03-13T15:36:20","modified_gmt":"2026-03-13T19:36:20","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/srvcanadavrs.ca\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"30639\" class=\"elementor elementor-30639\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fbee1e7 elementor-section-content-middle elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\" data-id=\"fbee1e7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;b820764&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5aa4c21\" data-id=\"5aa4c21\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-91a72a6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"91a72a6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;80f42fe&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-b7d01f0\" data-id=\"b7d01f0\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a3f23b0 elementor-widget elementor-widget-heading\" data-id=\"a3f23b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-390587d elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"390587d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;86a654e&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e9bc65d\" data-id=\"e9bc65d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d404f6 elementor-widget elementor-widget-template\" data-id=\"5d404f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"314\" class=\"elementor elementor-314\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a56d387 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"a56d387\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;b97da33&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-25b9559\" data-id=\"25b9559\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a4dd75 elementor-widget elementor-widget-breadcrumbs\" data-id=\"4a4dd75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e29858e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e29858e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4a2f589\" data-id=\"4a2f589\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-988be97 uael-nav-menu__breakpoint-mobile uael-nav-menu__align-left uael-submenu-open-hover uael-submenu-icon-arrow uael-submenu-animation-none uael-link-redirect-child uael-nav-menu-toggle-label-no elementor-widget elementor-widget-uael-nav-menu\" data-id=\"988be97\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;distance_from_menu&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;distance_from_menu_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;distance_from_menu_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"uael-nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-nav-menu uael-layout-horizontal uael-nav-menu-layout uael-pointer__none\" data-layout=\"horizontal\">\n\t\t\t\t<div role=\"button\" class=\"uael-nav-menu__toggle elementor-clickable\">\n\t\t\t\t\t<span class=\"screen-reader-text\">Main Menu<\/span>\n\t\t\t\t\t<div class=\"uael-nav-menu-icon\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-align-justify\"><\/i>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<nav class=\"uael-nav-menu__layout-horizontal uael-nav-menu__submenu-arrow\" data-toggle-icon=\"&lt;i aria-hidden=&quot;true&quot; class=&quot;fas fa-align-justify&quot;&gt;&lt;\/i&gt;\" data-close-icon=\"&lt;i aria-hidden=&quot;true&quot; class=&quot;far fa-window-close&quot;&gt;&lt;\/i&gt;\" data-full-width=\"yes\">\n\t\t\t <ul class=\"uael-nav-menu uael-nav-menu-custom uael-custom-wrapper\"><li class=\"menu-item menu-item-has-children parent parent-has-no-child elementor-repeater-item-996f059\" data-dropdown-width=\"default\" data-dropdown-pos=\"left\"><a href=\"#general\" class='uael-menu-item'>General FAQ<span class='uael-menu-toggle sub-arrow parent-item'><i class='fa'><\/i><\/span><\/a><li class=\"menu-item menu-item-has-children parent parent-has-no-child elementor-repeater-item-2fd6ed2\" data-dropdown-width=\"default\" data-dropdown-pos=\"left\"><a href=\"#technical\" class='uael-menu-item'>Technical FAQ<span class='uael-menu-toggle sub-arrow parent-item'><i class='fa'><\/i><\/span><\/a><\/ul>\t\t<\/nav>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41b5b7b elementor-widget elementor-widget-spacer\" data-id=\"41b5b7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-697caf2 elementor-widget elementor-widget-menu-anchor\" data-id=\"697caf2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"general\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a537a3a elementor-widget elementor-widget-heading\" data-id=\"a537a3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">General FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ccd42b elementor-widget elementor-widget-jet-accordion\" data-id=\"1ccd42b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jet-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"jet-accordion\" data-settings=\"{&quot;collapsible&quot;:false,&quot;ajaxTemplate&quot;:false,&quot;switchScrolling&quot;:false,&quot;switchScrollingTablet&quot;:false,&quot;switchScrollingMobile&quot;:false,&quot;switchScrollingOffset&quot;:{&quot;size&quot;:0,&quot;unit&quot;:&quot;px&quot;},&quot;switchScrollingOffsetTablet&quot;:{&quot;size&quot;:0,&quot;unit&quot;:&quot;px&quot;},&quot;switchScrollingOffsetMobile&quot;:{&quot;size&quot;:0,&quot;unit&quot;:&quot;px&quot;},&quot;switchScrollingDelay&quot;:500,&quot;switchScrollingDelayTablet&quot;:500,&quot;switchScrollingDelayMobile&quot;:500}\">\n\t\t\t<div class=\"jet-accordion__inner\">\n\t\t\t\t<div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-3021\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"1\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3021\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G1 - Who can use Canada VRS?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3021\" class=\"jet-toggle__content\" data-toggle=\"1\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Who can use Canada VRS?\" src=\"https:\/\/www.youtube.com\/embed\/qTrRR-p3UnM\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><br \/><\/iframe><\/div><div class=\"vrs-copy\"><p><strong>Canada VRS<\/strong> is for Deaf, Hard of Hearing or speech-impaired Canadians who wish to make telephone calls using Internet and cell-phone based technologies. VRS callers connect with a sign language interpreter who provides real time interpretation for these calls.<\/p><p>To register, you must be a Deaf, Hard of Hearing or speech-impaired Canadian who uses sign language.<\/p><p>Hearing callers cannot register for <strong>Canada VRS<\/strong> apps. However, they may call registered customers.<\/p><p><strong>Canada VRS<\/strong> is free to use.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-3022\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"2\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3022\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G2 - Does Canada VRS offer 9-1-1 support?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3022\" class=\"jet-toggle__content\" data-toggle=\"2\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Does Canada VRS offer 9-1-1 support?\" src=\"https:\/\/www.youtube.com\/embed\/xGcDqJEntm0\" width=\"436\" height=\"245\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>Yes.\u00a0<strong>Canada VRS<\/strong>\u00a0offers 9-1-1 support across Canada in both ASL\/English and LSQ\/French. All 9-1-1 calls are treated as urgent, go directly to first place in the\u00a0<strong>Canada VRS<\/strong>\u00a0queue.<\/p><p>The Video Interpreter (VI) and emergency personnel will always confirm the customer\u2019s location. That\u2019s why it\u2019s important that\u00a0<strong>Canada VRS\u00a0<\/strong>customers keep their home address up to date in the app. Note, the call is connected to the Public Service Answering Point (PSAP) based on the customer\u2019s location.<\/p><p>Once the location and nature of the emergency is determined, the PSAP dispatches either fire, police or medical responders.<\/p><p>The VI stays with the caller and assists the emergency services personnel as long as they are needed.<\/p><p><strong>Warning<\/strong><\/p><p>Because\u00a0<strong>Canada VRS<\/strong>\u00a0is internet or data service based, emergency calls made via VRS may not properly connect. For example, if there is an internet or data service failure or if you lose electrical power. Also, your 9-1-1 call may not be routed correctly if you have not updated your physical location information.<\/p><p>If you experience a technical problem dialing 9-1-1 via\u00a0<strong>Canada VRS<\/strong>, hang up and re-dial. If you continue to experience technical difficulties, you may wish to try alternative services such as; landline telephone with TTY, Text 9-1-1, Relay Services or IP Relay.<\/p><p><a href=\"https:\/\/srvcanadavrs.ca\/en\/9-1-1\/\">Learn More<\/a><\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-3023\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"3\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3023\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G3 - Can I use Canada VRS to make and receive international calls?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3023\" class=\"jet-toggle__content\" data-toggle=\"3\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Can I use Canada VRS to make and receive international calls?\" src=\"https:\/\/www.youtube.com\/embed\/F0uh9zLBcgw\" width=\"436\" height=\"245\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>Yes.<\/p><p>Customers may also call any 10-digit number in most locations in the U.S. without charge. If an area in the U.S. is not covered, (e.g. Alaska, Hawaii), the caller must use a long distance or international calling card to complete and pay for the call.<\/p><p>Customers can receive calls from anywhere in the world.<\/p><p>When using a calling card with VRS, you must dial the calling service number first and follow their instructions. Please make sure the calling card you select works with VOIP (internet based) services and\/or cell phone services.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-3024\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"4\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3024\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G4 - Can you connect Point-to-Point calls with Canada VRS apps and VRS apps in the U.S?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3024\" class=\"jet-toggle__content\" data-toggle=\"4\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Can you connect Point-to-Point calls with Canada VRS apps and VRS apps in the U.S?\" src=\"https:\/\/www.youtube.com\/embed\/9cS1KOVF_Us\" width=\"436\" height=\"245\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>Point-to-Point calls between Canadian and U.S VRS applications are not possible at this time.\u00a0<strong>Canada VRS<\/strong>\u00a0suggests Skype or Facetime as an alternative way to communicate Point-to-Point.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-3025\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"5\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3025\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G5 - Can I make calls to 900 and other \"Pay-for-Service\" numbers such as Astrology and Gambling?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3025\" class=\"jet-toggle__content\" data-toggle=\"5\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Can I make calls to 900 and other &quot;Pay-for-Service&quot; numbers such as Astrology and Gambling?\" src=\"https:\/\/www.youtube.com\/embed\/8fZ8u_GjsOI\" width=\"436\" height=\"245\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\">Calls to 900 and other \u201cPay-for-Service\u201d numbers including some 800, 888, 877 and 866 numbers cannot be made through <strong>Canada VRS<\/strong>.<\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-3026\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"6\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3026\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G6 - Is it possible to register a business, organization, government or school for an account and a 10-digit number?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3026\" class=\"jet-toggle__content\" data-toggle=\"6\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Is it possible to register a business, organization, government or school for an account?\" src=\"https:\/\/www.youtube.com\/embed\/LCsjmRPFfYM\" width=\"436\" height=\"245\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>Not yet. However, to keep personal and employment related calls separate, VRS customers can register for a 2nd account for work use.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-3027\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"7\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3027\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G7 - Can I use Canada VRS when I travel out of Canada?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3027\" class=\"jet-toggle__content\" data-toggle=\"7\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Can I use Canada VRS when I travel out of Canada?\" src=\"https:\/\/www.youtube.com\/embed\/pnSFhNmnqRU\" width=\"436\" height=\"245\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>Yes. If you have Internet or cell service, you can use\u00a0<strong>Canada VRS<\/strong>\u00a0the same way as if you were in Canada. That said, if you\u2019re using cell service with your mobile device, roaming charges may be significant.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-3028\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"8\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3028\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G8 - Can I use VRS while driving a vehicle?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3028\" class=\"jet-toggle__content\" data-toggle=\"8\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Can I use VRS while driving a vehicle?\" src=\"https:\/\/www.youtube.com\/embed\/addWIrQK8pM\" width=\"436\" height=\"245\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>Using\u00a0<strong>Canada VRS<\/strong>\u00a0while driving is not permitted. You are permitted to use the service as a passenger provided doing so does not create a distraction for the driver and you may also use the service when your vehicle is parked in a safe area. Our policy reflects the fact that CAV takes the safety of its customers, other drivers, as well as its employees and video interpreters very seriously. Our employees and Video Interpreters, in particular, should not be forced to face risks associated with distracted driving and CAV\u2019s policy reflects this.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-3029\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"9\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3029\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G9 - What 3-Digit Numbers Does Canada VRS Offer for Direct Dialing?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3029\" class=\"jet-toggle__content\" data-toggle=\"9\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"What 3-Digit Numbers Does Canada VRS Offer for Direct Dialing?\" src=\"https:\/\/www.youtube.com\/embed\/YNc29wOyjnA\" width=\"436\" height=\"245\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>In addition to 9-1-1, (see FAQ #2),\u00a0<strong>Canada VRS<\/strong>\u00a0supports\u00a0other 3-Digits\u00a0for direct dialing from your VRS app.\u00a0Check out the Table below to see what 3-Digit numbers are available.<\/p><p>Note:<\/p><ul><li>9-1-1 is accessible across all Provinces. Please see FAQ #G2 for more information.<\/li><li>However, 8-1-1, 5-1-1, 3-1-1 and 2-1-1 numbers are routed to\u00a0<strong><em>Provincial, Territories or Municipal\u00a0<\/em><\/strong>services and not all support 3-Digit number dialing. Check out the Table below to see what 3-Digit numbers are available in your calling area.<\/li><\/ul><\/div><\/div><p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-22183 size-large\" src=\"https:\/\/srvcanadavrs.ca\/wp-content\/uploads\/2020\/05\/221007_N11_table_EN-1024x527.png\" alt=\"\" width=\"800\" height=\"412\" srcset=\"https:\/\/srvcanadavrs.ca\/wp-content\/uploads\/2020\/05\/221007_N11_table_EN-1024x527.png 1024w, https:\/\/srvcanadavrs.ca\/wp-content\/uploads\/2020\/05\/221007_N11_table_EN-300x154.png 300w, https:\/\/srvcanadavrs.ca\/wp-content\/uploads\/2020\/05\/221007_N11_table_EN-768x395.png 768w, https:\/\/srvcanadavrs.ca\/wp-content\/uploads\/2020\/05\/221007_N11_table_EN-1536x791.png 1536w, https:\/\/srvcanadavrs.ca\/wp-content\/uploads\/2020\/05\/221007_N11_table_EN-2048x1054.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p><ul><li>If your local area is\u00a0<strong><em>not supported,<\/em><\/strong>\u00a0the VI will receive a network message that says,\u00a0<strong><em>\u201cyour number cannot be completed\u201d.<\/em><\/strong>\u00a0This means you will need to dial the applicable 10-Digit number. Check your local directories for these numbers.<\/li><li>If 3-Digit dialing\u00a0<strong><em>is supported<\/em><\/strong>\u00a0in your area, the call will be routed based on the area code of your VRS number. For example: if your VRS number area code is (613), your call will be routed to Ontario services even if you are physically in a different province.<\/li><li><strong>Canada VRS<\/strong>\u00a0offers a list of 10-Digit Numbers for 8-1-1, check it out at:\u00a0<a href=\"https:\/\/srvcanadavrs.ca\/en\/resources\/resource-centre\/access-3-digit-numbers\/\">https:\/\/srvcanadavrs.ca\/en\/resources\/resource-centre\/access-3-digit-numbers\/<\/a><\/li><li><strong>Canada VRS<\/strong>\u00a0does not have access to all of the Provincial, Territories and Municipality 10-Digit numbers. Please check your local directory for these numbers.<\/li><\/ul><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-30210\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"10\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-30210\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G10 - What is Video Remote Interpreting (VRI)?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-30210\" class=\"jet-toggle__content\" data-toggle=\"10\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"What is Video Remote Interpreting (VRI)?\" src=\"https:\/\/www.youtube.com\/embed\/g3PQBKWiknk\" width=\"436\" height=\"245\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>VRI is a fee-based interpreting service that lets customers communicate with others either in the same room or remotely using video interpretation services.<\/p><p>VRI is especially useful for scenarios such as: hospital or health care situations, business meetings and more. When you hire a VRI service, you are getting high quality interpreting services just like having an in-person interpreter. There are many VRI companies available across Canada.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-30211\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"11\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-30211\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G11 - Why do interpreters transfer calls?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-30211\" class=\"jet-toggle__content\" data-toggle=\"11\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Why do interpreters transfer calls?\" src=\"https:\/\/www.youtube.com\/embed\/wLJ7DZIZRLU\" width=\"436\" height=\"245\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>Transferring is a way to keep interpreters healthy and safe, as well as help keep your wait times down.<\/p><p>As you know, interpreting can be tiring. Generally, VRS interpreters sign for 20-30 minutes depending on the call before needing a break. If they need a break, the interpreter may transfer the call. This allows you to continue the call without going back into the queue.<\/p><p>Transfers may also occur if an interpreter is ending their shift. If you call with less than 15 minutes before the interpreter\u2019s shift ends, they will let you know there will be a transfer.<\/p><p>Because every call features new people and a new topic, interpreters must adapt quickly and efficiently. When an interpreter is on a long call or many calls are waiting, the interpreter may postpone their scheduled break to help customers. In these cases, the interpreter will transfer the call when they can.<\/p><p>There are a lot of variables in the call centre at any given time and as a result, interpreters may transfer calls at odd or unpredictable moments. In cases where you require special attention or uninterrupted service, consider hiring a community-based interpreter or VRI service.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-30212\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"12\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-30212\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G12 - What is Voice Carry Over (VCO) and how does it work with Canada VRS?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-30212\" class=\"jet-toggle__content\" data-toggle=\"12\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"What is Voice Carry Over (VCO) and how does it work with Canada VRS?\" src=\"https:\/\/www.youtube.com\/embed\/UXzRv1Zwqwc\" width=\"436\" height=\"245\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>Voice Carry Over (VCO) allows Deaf, Hard of Hearing and speech-impaired users to speak for themselves in VRS calls. When the VCO feature is enabled on the user\u2019s app, it allows the customer\u2019s voice to be heard by the other party. When the other party responds, the Video Interpreter signs in ASL or LSQ. The VCO option can be enabled in the user\u2019s app Settings screen.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-30213\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"13\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-30213\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G13 - How can I stop receiving \"unwanted calls?\"<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-30213\" class=\"jet-toggle__content\" data-toggle=\"13\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\">\n<div class=\"vrs-video\"><iframe title=\"How can I stop receiving &quot;unwanted calls?&quot;\" src=\"https:\/\/www.youtube.com\/embed\/_4j8da4FLMo\" width=\"436\" height=\"245\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<div class=\"vrs-copy\">\n\nAs a telephone services provider, CAV and its representatives\u00a0<strong><em>cannot<\/em><\/strong>\u00a0judge or moderate the specific content of calls.\n\nHowever,\u00a0<strong>you<\/strong>\u00a0have the right to \u201crefuse\u201d unwanted calls and the following are tips you can use to\u00a0<strong><em>reduce\u00a0<\/em><\/strong>unwanted calls.\n<ul>\n \t<li>Inform the caller that you do not wish to receive calls or videomail messages from them and request that the caller remove your VRS phone number from their call list.<\/li>\n \t<li>If your VRS number is listed in the CAV Directory, we suggest you consider removing it.<\/li>\n \t<li>If you have the new PC or Mac apps, you can \u201cBlock\u201d a caller\u2019s phone number.<\/li>\n<\/ul>\nMost importantly, if you perceive the call to be of a \u201cthreatening or illegal\u201d nature, we suggest you contact your local police.\n\n<\/div>\n<\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-30214\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"14\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-30214\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G14 - Why is it important to identify yourself accurately on a Canada VRS call?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-30214\" class=\"jet-toggle__content\" data-toggle=\"14\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Why is it important to identify yourself accurately on a Canada VRS call?\" src=\"https:\/\/www.youtube.com\/embed\/Y8k5-UYEQ5Q\" width=\"436\" height=\"245\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>CAV works very hard at educating financial, healthcare, government, and other organizations about Canada VRS. \u00a0Inaccurately identifying yourself could undermine trust in the service and result in these institutions refusing calls from Canada VRS users.\u00a0<\/p><p>If you make a call on behalf of someone else please first obtain consent from that person and inform the called party of the fact that you are calling on behalf of someone else at the beginning of the call. It is your responsibility to represent yourself accurately when using Canada VRS.<\/p><p>In cases where VIs knows the VRS caller is misrepresenting themselves or is using VRS for unlawful purposes, they will not complete the call.<\/p><p>Please see the FAIR USAGE POLICIES section in the User Agreement at:\u00a0<a href=\"https:\/\/srvcanadavrs.ca\/en\/download\/9569\/\" target=\"_blank\" rel=\"noopener\">CAV-User-Agreement-27-June-2018-Final-EN.pdf<\/a>, in addition to these and other terms, conditions, rules, and policies which may be displayed, you agree that you will:<\/p><ul><li>not violate any applicable laws or these Terms and Conditions when using the VRS Services, and you acknowledge that we may investigate any violations of law and may cooperate with law enforcement authorities in prosecuting users in this regard.<\/li><li>not engage in communications or conduct of an illegal, abusive, annoying or offensive nature when using the VRS Services and not allow others to access your account to do so. This may include indecent, obscene, unlawful, fraudulent, threatening, harassing or prank calls, the commission or encouragement of a criminal offence, stalking, harassment, spamming, disrupting or interfering with the Internet or any network, computer or other devices, transmission of a virus or other harmful component, collecting or storing personal data about other users, defamation, intellectual property infringement, or interference with other CAV users\u2019 services.<\/li><\/ul><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-30215\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"15\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-30215\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G15 - What are some tips to help make a conference call successful?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-30215\" class=\"jet-toggle__content\" data-toggle=\"15\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"What are some tips to help make a conference call successful?\" src=\"https:\/\/www.youtube.com\/embed\/Bvp1r-uEQSY\" width=\"436\" height=\"245\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>Conference calls can be very challenging for VRS users and the participants on the call, as they can be long, technical and involve the exchange of multiple participants. To make it easier and have more success we suggest:<\/p><ul><li>Let the Host and participants know you are using video relay service (VRS) and there is a sign-language interpreter (VI) on the call.<\/li><li>Let the VI know this will be a conference call, the approximate length, number of participants and any helpful background information you have.<\/li><li>Ask the participants to identify themselves before they speak, to help the VI know who is speaking. Advise participants the VI cannot see them and that the VI does not have access to any of the materials they reference during the call.<\/li><li>If it is a long call with many participants, advise the host they should not use VRS for this purpose.<\/li><\/ul><p><strong>Further Note:<\/strong><\/p><ul><li>Advise participants that for the health and safety of the VIs and schedule demands, VIs may transfer calls, and on very long calls, they may transfer multiple times.<ul><li>You will be first in line when you are transferred, but still may have to wait.<\/li><\/ul><\/li><li>If the conference call is held during busy hours 9am-6pm ET, when VIs are the busiest, you may have to wait in the queue for the next available VI.<\/li><li>If the call is hosted by your employer, an organization, a business, an educational or government institution, it is the obligation of the host to hire an in-person, community interpreter or arrange for Video Remote Interpreter (VRI).<ul><li>This is especially true if it is a long meeting. Remind the host that VRS is a telephone service where the average length of the call is about 7 minutes long.<\/li><\/ul><\/li><li>Remember, VRS is not a substitute for community or VRI interpreting.<\/li><\/ul><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-30216\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"16\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-30216\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G16 - Can VRS users self-announce their call?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-30216\" class=\"jet-toggle__content\" data-toggle=\"16\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Can VRS users self-announce their call?\" src=\"https:\/\/www.youtube.com\/embed\/LXkUL3ogtRg\" width=\"436\" height=\"245\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>Yes. VRS users can let the VI know at the start of the call that they would like to self-announce rather than have the VI announce the call.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-30217\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"17\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-30217\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G17 - Can a hearing person who communicates in ASL register for a Canada VRS number?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-30217\" class=\"jet-toggle__content\" data-toggle=\"17\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Can a hearing person who communicates in ASL register for a Canada VRS number?\" src=\"https:\/\/www.youtube.com\/embed\/wX_CLo1csx0\" width=\"436\" height=\"245\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>No. Only Registered Users of VRS can download the app and make pt to pt calls. To register, users must be Deaf, Hard of Hearing or speech-impaired and, use sign language.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-30218\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"18\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-30218\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G18 - Does CAV record video calls for \u201cquality and training purposes\u201c?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-30218\" class=\"jet-toggle__content\" data-toggle=\"18\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Does CAV record video calls for \u201cquality and training purposes\u201c?\" src=\"https:\/\/www.youtube.com\/embed\/2kP3Yj461QQ\" width=\"436\" height=\"245\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>No. CAV does not record the content of calls for quality and training purposes.\u00a0 For quality and training purposes, calls are \u201cmonitored\u201d, side by side by interpreter supervisors. In these cases, the VI will notify the customer the call is being monitored for quality and training purposes, and the customer is asked if it is ok or not.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-30219\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"19\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-30219\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G19 - How to add the dedicated VRS numbers to your VRS App?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-30219\" class=\"jet-toggle__content\" data-toggle=\"19\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"How do you add dedicated VRS numbers to your VRS app?\" src=\"https:\/\/www.youtube.com\/embed\/dYJ4ASSRQyw\" width=\"436\" height=\"245\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>When organizations such as financial institutions and government agencies provide dedicated VRS phone numbers,\u00a0<strong>Canada VRS<\/strong>\u00a0callers can more easily access their call centers. Dedicated VRS numbers, like dedicated TTY numbers, minimize queues and ensure calls are answered by call center agents familiar with VRS. These numbers also reduce wait times and hang-ups and promote the efficient use of\u00a0<strong>Canada VRS<\/strong>\u00a0interpreters.<\/p><p>To ensure that\u00a0<strong>Canada VRS<\/strong>\u00a0users are aware of an organization\u2019s dedicated VRS number, CAV has been automatically adding this number to VRS directory.<\/p><p>If you are a PC\/Mac user and you wish to add a Dedicated VRS number to \u201cMy Contacts,\u201d you only need to access the VRS directory and save the specific Direct VRS Number to your contact numbers. Any numbers added to My Contacts on Mac\/PC will automatically show up on your mobile devices as long as you sign into the same account.<\/p><p>If you are a Mobile user only, you can manually add the Access number to My Contacts. Note that anything added this way can be deleted the same way.<\/p><p>Below, you can find the downloadable PDF of the table with Dedicated VRS numbers that are effective and in service (in alphabetical order).<\/p><p><a href=\"https:\/\/srvcanadavrs.ca\/download\/29137\/\" target=\"_blank\" rel=\"noopener\">Download PDF<\/a><\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-30220\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"20\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-30220\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G20 - How can I give feedback on a Video Interpreter (VI)?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-30220\" class=\"jet-toggle__content\" data-toggle=\"20\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"How can I give feedback on a Video Interpreter (VI)?\" src=\"https:\/\/www.youtube.com\/embed\/XYoRPG-W-_Y\" width=\"436\" height=\"245\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>You can report your feedback to the Customer Service. When providing your feedback, you need to have the VI\u2019s identification number, the date and time of the call, the phone number that you called.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-30221\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"21\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-30221\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G21 - How do I delete my Canada VRS account?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-30221\" class=\"jet-toggle__content\" data-toggle=\"21\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"How do I delete my Canada VRS account?\" src=\"https:\/\/www.youtube.com\/embed\/X-RYL3qSNuA\" width=\"436\" height=\"245\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>If you wish to delete your account permanently, you can call customer service or complete this form by\u00a0<strong><a href=\"https:\/\/srvcanadavrs.ca\/en\/resource-centre\/request-to-delete-your-canada-vrs-account\/\">clicking here.<\/a><\/strong><\/p><p>Before deleting your account, we encourage you to reconsider and contact customer service to discuss ways to improve your VRS experience. Your feedback is valuable in enhancing VRS overall.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-30222\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"22\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-30222\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G22 - Can I forward my calls from my primary number to Canada VRS?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-30222\" class=\"jet-toggle__content\" data-toggle=\"22\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Can I forward my calls from my primary number to Canada VRS?\" src=\"https:\/\/www.youtube.com\/embed\/0AzoaB8iTQQ\" width=\"436\" height=\"245\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>Yes, you can forward all your incoming calls from your primary number to the\u00a0<strong>Canada VRS<\/strong>\u00a0number. This can be especially useful if you want to ensure that you never miss any calls.<\/p><p>However, it\u2019s important to note that your telecommunication service provider (phone company) may have associated fees for call forwarding services. These fees can vary depending on the specific terms of your phone plan. To fully understand the cost implications and any potential fees, it is highly recommended that you contact your telephone service provider directly.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-30223\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"23\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-30223\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G23 - What is an interactive voice response (IVR) system?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-30223\" class=\"jet-toggle__content\" data-toggle=\"23\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"What is an interactive voice response (IVR) system?\" src=\"https:\/\/www.youtube.com\/embed\/m0OfFugzMF4\" width=\"436\" height=\"245\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>An interactive voice response (IVR) system, also known as a \u201cphone tree,\u201d is an automated call-management system used by businesses and organizations to route incoming calls to the appropriate department or staff person.<\/p><p>In a\u00a0<strong>Canada VRS<\/strong>\u00a0context, IVR systems can work as follows:<\/p><p>1. When the Deaf caller places the call with a video interpreter, they are greeted by an automated message followed by a series of prompts providing a list of options where the call can be routed to.<\/p><p>2. The Deaf caller must choose what option best represents the department they want to reach.<\/p><p>3. The video interpreter selects the option, chosen by the Deaf caller, by either using their voice or by pressing keys on their phone\u2019s keypad.<\/p><p>4. The IVR system routes the call to the appropriate department or staff person based on the caller\u2019s choices.<\/p><p>As the automated options can be said quickly, to facilitate interpretation the Deaf caller can ask the VI to request the IVR system to repeat the list of options. It is important to remember that it is not the VI\u2019s role to make the selection or to make decisions for you. Their role is to facilitate communication between VRS users who use a signed language and a spoken language.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7794d7 elementor-widget elementor-widget-spacer\" data-id=\"a7794d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c92a1f elementor-widget elementor-widget-menu-anchor\" data-id=\"7c92a1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"technical\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-425cb9b elementor-widget elementor-widget-heading\" data-id=\"425cb9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Technical FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b40630d elementor-widget elementor-widget-template\" data-id=\"b40630d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"page\" data-elementor-id=\"12479\" class=\"elementor elementor-12479\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-46f86e2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"46f86e2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;cced55d&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4c96105\" data-id=\"4c96105\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e5fee2 elementor-widget elementor-widget-jet-accordion\" data-id=\"1e5fee2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jet-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"jet-accordion\" data-settings=\"{&quot;collapsible&quot;:false,&quot;ajaxTemplate&quot;:false,&quot;switchScrolling&quot;:false,&quot;switchScrollingTablet&quot;:false,&quot;switchScrollingMobile&quot;:false,&quot;switchScrollingOffset&quot;:{&quot;size&quot;:0,&quot;unit&quot;:&quot;px&quot;},&quot;switchScrollingOffsetTablet&quot;:{&quot;size&quot;:0,&quot;unit&quot;:&quot;px&quot;},&quot;switchScrollingOffsetMobile&quot;:{&quot;size&quot;:0,&quot;unit&quot;:&quot;px&quot;},&quot;switchScrollingDelay&quot;:500,&quot;switchScrollingDelayTablet&quot;:500,&quot;switchScrollingDelayMobile&quot;:500}\">\n\t\t\t<div class=\"jet-accordion__inner\">\n\t\t\t\t<div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-3181\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"1\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3181\" aria-expanded=\"false\" data-template-id=\"24991\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">T1 - How can I get help with technical problems?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3181\" class=\"jet-toggle__content\" data-toggle=\"1\" role=\"region\" data-template-id=\"24991\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"24991\" class=\"elementor elementor-24991\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0d593b7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0d593b7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;ec935e9&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1173379\" data-id=\"1173379\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ab54a96 elementor-widget elementor-widget-video\" data-id=\"ab54a96\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=prOrC45tG6M&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-11aa275\" data-id=\"11aa275\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b12c881 elementor-widget elementor-widget-text-editor\" data-id=\"b12c881\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To get help with technical problems, you can search for a solution by exploring our Resource Centre. If you can\u2019t find the solution you\u2019re looking for, you can contact <strong>Canada VRS<\/strong> Customer Service.<\/p><p>Please see our <a href=\"https:\/\/srvcanadavrs.ca\/en\/support-resources\/customer-service\/\">Customer Service page<\/a> for hours and more information.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-3182\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"2\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3182\" aria-expanded=\"false\" data-template-id=\"24998\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">T2 - What should I do if I forgot my username or password?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3182\" class=\"jet-toggle__content\" data-toggle=\"2\" role=\"region\" data-template-id=\"24998\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"24998\" class=\"elementor elementor-24998\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-734a7e8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"734a7e8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;ec935e9&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-4833643\" data-id=\"4833643\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2088463 elementor-widget elementor-widget-video\" data-id=\"2088463\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/QelXNfbI7XY&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-bdf5eba\" data-id=\"bdf5eba\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5553219 elementor-widget elementor-widget-text-editor\" data-id=\"5553219\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><u>Username<\/u><\/p><p>If you forgot your username, <a href=\"https:\/\/srvcanadavrs.ca\/en\/support-resources\/customer-service\/\">contact Customer Service<\/a> and provide the following: your full name, your email address and your full address.<\/p><p><u>Password<\/u><\/p><p>If you have forgotten your password, click <strong>\u2018Forgot Password?\u2019<\/strong> on the app under the \u2018Sign In\u2019 button and follow the on-screen instructions.<\/p><p><strong>Note: DO NOT CREATE ANOTHER ACCOUNT.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-3183\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"3\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3183\" aria-expanded=\"false\" data-template-id=\"25003\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">T3 - Do I need to create multiple accounts for multiple devices?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3183\" class=\"jet-toggle__content\" data-toggle=\"3\" role=\"region\" data-template-id=\"25003\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"25003\" class=\"elementor elementor-25003\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-017cbc1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"017cbc1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;ec935e9&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-78904cb\" data-id=\"78904cb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54e93c5 elementor-widget elementor-widget-video\" data-id=\"54e93c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/XZ0nPTSp5mM&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-412e02d\" data-id=\"412e02d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6ca8fcf elementor-widget elementor-widget-text-editor\" data-id=\"6ca8fcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No, you do not. You can use the same username and password on all your devices, and it will have the same number that has been assigned to you. We recommend that you only use one device signed into the same account at a time. Learn more about creating a second account for professional reasons <a href=\"\/en\/get-the-app\/work-account\/\">click here.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-3184\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"4\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3184\" aria-expanded=\"false\" data-template-id=\"13912\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">T4 - How do I activate the light notification for my Canada VRS application on mobile and computer devices?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3184\" class=\"jet-toggle__content\" data-toggle=\"4\" role=\"region\" data-template-id=\"13912\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\">\t\t<div data-elementor-type=\"page\" data-elementor-id=\"13912\" class=\"elementor elementor-13912\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a3d8ad5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a3d8ad5\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;ec935e9&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-ab90a06\" data-id=\"ab90a06\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b400a77 elementor-widget elementor-widget-video\" data-id=\"b400a77\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=zSeZrc0scwA&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-20b0fa7\" data-id=\"20b0fa7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e37da23 elementor-widget elementor-widget-text-editor\" data-id=\"7e37da23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To learn how to activate the light notification for the <strong>Canada VRS<\/strong> application on mobile devices, <a href=\"https:\/\/srvcanadavrs.ca\/en\/resource-centre\/light-notifications\/\">click here<\/a>.<\/p><p>Also, you can add the compatible product, Embrava Blynclight, which is an easy-to-use device that flashes when you receive a\u00a0<strong>Canada VRS\u00a0<\/strong>call on PC and Mac. To learn more, <a href=\"https:\/\/srvcanadavrs.ca\/en\/resources\/resource-centre\/app-features\/compatible-products\/\">click here<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-3185\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"5\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3185\" aria-expanded=\"false\" data-template-id=\"25251\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">T5 - What should I do if the Video Interpreter cannot see me?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3185\" class=\"jet-toggle__content\" data-toggle=\"5\" role=\"region\" data-template-id=\"25251\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"25251\" class=\"elementor elementor-25251\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3dd5b3b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3dd5b3b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;ec935e9&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-820477b\" data-id=\"820477b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-df7048c elementor-widget elementor-widget-video\" data-id=\"df7048c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=TKaRyABC22g&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-cb993b2\" data-id=\"cb993b2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c01bcda elementor-widget elementor-widget-text-editor\" data-id=\"c01bcda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>On computers, if you\u2019re using an external video camera, make sure it\u2019s plugged in and it\u2019s working properly. If it\u2019s already plugged in, then we suggest to disconnect the webcam, then plug it in again. Also, make sure that the webcam meets the minimum technical requirements. For more information <a href=\"\/en\/resource-centre\/device-requirements\/\">click here<\/a>.<\/p><p>On iOS devices such as iPhone or iPad, make sure the video camera is activated. You can check by opening the iOS setting. Scroll down and find Canada SRV\/VRS app, then make sure \u201cCamera\u201d is enabled.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-3186\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"6\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3186\" aria-expanded=\"false\" data-template-id=\"25355\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">T6 - What should I do if my VRS call disconnects during a conversation?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3186\" class=\"jet-toggle__content\" data-toggle=\"6\" role=\"region\" data-template-id=\"25355\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"25355\" class=\"elementor elementor-25355\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1130a1ab elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1130a1ab\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;ec935e9&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-53a355ce\" data-id=\"53a355ce\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1b73b68b elementor-widget elementor-widget-video\" data-id=\"1b73b68b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=EOrnvsgb9P0&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-1525ae3b\" data-id=\"1525ae3b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f6f5c9a elementor-widget elementor-widget-text-editor\" data-id=\"3f6f5c9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In the rare case that your VRS call disconnects, make sure your telecommunications device is on and your internet connection is strong. Video Interpreters (VIs) have a callback feature, which they use to re-establish the communication with customers when a call is lost. Sometimes, the reason the call is lost is a network issue, and when the VI tries to re-establish the call, it does not work. If you do not receive a callback, place your call again.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-3187\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"7\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3187\" aria-expanded=\"false\" data-template-id=\"25346\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">T7 - How can I do a test call?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3187\" class=\"jet-toggle__content\" data-toggle=\"7\" role=\"region\" data-template-id=\"25346\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"25346\" class=\"elementor elementor-25346\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2a64215d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2a64215d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;ec935e9&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-349f29e7\" data-id=\"349f29e7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-63928d9b elementor-widget elementor-widget-video\" data-id=\"63928d9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=n_RpBe2Tjm0&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-72102a08\" data-id=\"72102a08\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3069dc28 elementor-widget elementor-widget-text-editor\" data-id=\"3069dc28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can do a test call by dialing 90901 on your VRS app. Please do not do a test call by calling 9050.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-3188\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"8\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3188\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">T8 - What is Caller ID and Caller ID - Hide?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3188\" class=\"jet-toggle__content\" data-toggle=\"8\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>Caller ID and Caller ID -Hide is a feature of <strong>Canada VRS<\/strong>. When making a VRS call you can display your name and VRS number to the person you are calling or hide it to keep your personal information hidden.<\/p><p>To learn more about Caller ID and Caller ID \u2013 Hide, <a href=\"https:\/\/srvcanadavrs.ca\/en\/resources\/resource-centre\/app-features\/caller-id-caller-id-hid\/\">click here<\/a>.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4e5d12d elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"4e5d12d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ba34b03\" data-id=\"ba34b03\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f889f30 elementor-widget elementor-widget-template\" data-id=\"f889f30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"9709\" class=\"elementor elementor-9709\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-12d81250 srv-submit-ticket elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"12d81250\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;af2c6ce&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5031c93d\" data-id=\"5031c93d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7022a470 elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7022a470\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;a1ec7b8&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4d25f2e6\" data-id=\"4d25f2e6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-77e39dd elementor-widget elementor-widget-spacer\" data-id=\"77e39dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-118e66de elementor-widget elementor-widget-heading\" data-id=\"118e66de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Still Need Help?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4960501 elementor-widget elementor-widget-heading\" data-id=\"4960501\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Submit a Support Ticket or Use Live Chat<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-52720b2 elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"52720b2\" data-element_type=\"section\" data-e-type=\"section\" 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elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ae7c57 elementor-widget elementor-widget-text-editor\" data-id=\"8ae7c57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Contact Us<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1d8a8b srv-address-table elementor-widget elementor-widget-text-editor\" data-id=\"b1d8a8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<table width=\"100%\"><tbody><tr><td><strong>Video:<\/strong><\/td><td align=\"left\">ASL or LSQ: Dial 9050 within the app.<\/td><\/tr><tr><td><strong>Email:<\/strong><\/td><td align=\"left\"><a href=\"mailto:support@SRVCanadaVRS.ca\">support@srvcanadavrs.ca<\/a><\/td><\/tr><tr><td><strong>Telephone:<\/strong><\/td><td align=\"left\">English and French 1 (800) 958-5856<\/td><\/tr><tr><td><p><strong>Live Chat:<\/strong><\/p><p><img decoding=\"async\" class=\"wp-image-6530 aligncenter\" src=\"https:\/\/srvcanadavrs.ca\/wp-content\/uploads\/2019\/09\/vrs-chat-icon@2x.png\" alt=\"\" width=\"60\" height=\"60\" srcset=\"https:\/\/srvcanadavrs.ca\/wp-content\/uploads\/2019\/09\/vrs-chat-icon@2x.png 179w, https:\/\/srvcanadavrs.ca\/wp-content\/uploads\/2019\/09\/vrs-chat-icon@2x-150x150.png 150w\" sizes=\"(max-width: 60px) 100vw, 60px\" \/><\/p><\/td><td align=\"left\">Live chat is available during Customer Service hours on all the latest version of the Canada VRS application.<\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61b1851 elementor-widget elementor-widget-heading\" data-id=\"61b1851\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Follow us<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e90d88d elementor-shape-circle elementor-widget__width-auto elementor-hidden-phone elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"e90d88d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-facebook elementor-repeater-item-c856fdb\" href=\"https:\/\/www.facebook.com\/srvcanadavrs\" target=\"_blank\" rel=\"nofollow noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Facebook<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-facebook\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-youtube elementor-repeater-item-c5acf80\" href=\"https:\/\/www.youtube.com\/channel\/UCSezNlsbS8mXua3Mun5UntQ\" target=\"_blank\" rel=\"nofollow noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Youtube<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-youtube\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-7a35cd8\" href=\"https:\/\/www.linkedin.com\/company\/cav-acs\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Main Menu General FAQ Technical FAQ General FAQ G1 &#8211; Who can use Canada VRS? Canada VRS is for Deaf, Hard of Hearing or speech-impaired Canadians who wish to make [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-30639","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/srvcanadavrs.ca\/en\/wp-json\/wp\/v2\/pages\/30639","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/srvcanadavrs.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/srvcanadavrs.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/srvcanadavrs.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/srvcanadavrs.ca\/en\/wp-json\/wp\/v2\/comments?post=30639"}],"version-history":[{"count":86,"href":"https:\/\/srvcanadavrs.ca\/en\/wp-json\/wp\/v2\/pages\/30639\/revisions"}],"predecessor-version":[{"id":30994,"href":"https:\/\/srvcanadavrs.ca\/en\/wp-json\/wp\/v2\/pages\/30639\/revisions\/30994"}],"wp:attachment":[{"href":"https:\/\/srvcanadavrs.ca\/en\/wp-json\/wp\/v2\/media?parent=30639"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}