{"id":30732,"date":"2026-02-06T14:18:42","date_gmt":"2026-02-06T19:18:42","guid":{"rendered":"https:\/\/srvcanadavrs.ca\/faq-2026\/"},"modified":"2026-03-13T15:58:14","modified_gmt":"2026-03-13T19:58:14","slug":"foire-aux-questions","status":"publish","type":"page","link":"https:\/\/srvcanadavrs.ca\/fr\/foire-aux-questions\/","title":{"rendered":"Foire aux questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"30732\" class=\"elementor elementor-30732 elementor-30639\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fbee1e7 elementor-section-content-middle elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\" data-id=\"fbee1e7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;b820764&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5aa4c21\" data-id=\"5aa4c21\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-91a72a6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"91a72a6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;80f42fe&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-b7d01f0\" data-id=\"b7d01f0\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a3f23b0 elementor-widget elementor-widget-heading\" data-id=\"a3f23b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Foire aux questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-390587d elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"390587d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;86a654e&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e9bc65d\" data-id=\"e9bc65d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d404f6 elementor-widget elementor-widget-template\" data-id=\"5d404f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"314\" class=\"elementor elementor-314\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a56d387 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"a56d387\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;b97da33&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-25b9559\" data-id=\"25b9559\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a4dd75 elementor-widget elementor-widget-breadcrumbs\" data-id=\"4a4dd75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e29858e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e29858e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4a2f589\" data-id=\"4a2f589\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-988be97 uael-nav-menu__breakpoint-mobile uael-nav-menu__align-left uael-submenu-open-hover uael-submenu-icon-arrow uael-submenu-animation-none uael-link-redirect-child uael-nav-menu-toggle-label-no elementor-widget elementor-widget-uael-nav-menu\" data-id=\"988be97\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;distance_from_menu&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;distance_from_menu_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;distance_from_menu_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"uael-nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-nav-menu uael-layout-horizontal uael-nav-menu-layout uael-pointer__none\" data-layout=\"horizontal\">\n\t\t\t\t<div role=\"button\" class=\"uael-nav-menu__toggle elementor-clickable\">\n\t\t\t\t\t<span class=\"screen-reader-text\">Main Menu<\/span>\n\t\t\t\t\t<div class=\"uael-nav-menu-icon\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-align-justify\"><\/i>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<nav class=\"uael-nav-menu__layout-horizontal uael-nav-menu__submenu-arrow\" data-toggle-icon=\"&lt;i aria-hidden=&quot;true&quot; class=&quot;fas fa-align-justify&quot;&gt;&lt;\/i&gt;\" data-close-icon=\"&lt;i aria-hidden=&quot;true&quot; class=&quot;far fa-window-close&quot;&gt;&lt;\/i&gt;\" data-full-width=\"yes\">\n\t\t\t <ul class=\"uael-nav-menu uael-nav-menu-custom uael-custom-wrapper\"><li class=\"menu-item menu-item-has-children parent parent-has-no-child elementor-repeater-item-996f059\" data-dropdown-width=\"default\" data-dropdown-pos=\"left\"><a href=\"#general\" class='uael-menu-item'>FAQ g\u00e9n\u00e9rale<span class='uael-menu-toggle sub-arrow parent-item'><i class='fa'><\/i><\/span><\/a><li class=\"menu-item menu-item-has-children parent parent-has-no-child elementor-repeater-item-2fd6ed2\" data-dropdown-width=\"default\" data-dropdown-pos=\"left\"><a href=\"#technical\" class='uael-menu-item'>FAQ technique<span class='uael-menu-toggle sub-arrow parent-item'><i class='fa'><\/i><\/span><\/a><\/ul>\t\t<\/nav>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41b5b7b elementor-widget elementor-widget-spacer\" data-id=\"41b5b7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-697caf2 elementor-widget elementor-widget-menu-anchor\" data-id=\"697caf2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"general\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a537a3a elementor-widget elementor-widget-heading\" data-id=\"a537a3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ g\u00e9n\u00e9rale<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ccd42b elementor-widget elementor-widget-jet-accordion\" data-id=\"1ccd42b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jet-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"jet-accordion\" data-settings=\"{&quot;collapsible&quot;:false,&quot;ajaxTemplate&quot;:false,&quot;switchScrolling&quot;:false,&quot;switchScrollingTablet&quot;:false,&quot;switchScrollingMobile&quot;:false,&quot;switchScrollingOffset&quot;:{&quot;size&quot;:0,&quot;unit&quot;:&quot;px&quot;},&quot;switchScrollingOffsetTablet&quot;:{&quot;size&quot;:0,&quot;unit&quot;:&quot;px&quot;},&quot;switchScrollingOffsetMobile&quot;:{&quot;size&quot;:0,&quot;unit&quot;:&quot;px&quot;},&quot;switchScrollingDelay&quot;:500,&quot;switchScrollingDelayTablet&quot;:500,&quot;switchScrollingDelayMobile&quot;:500}\">\n\t\t\t<div class=\"jet-accordion__inner\">\n\t\t\t\t<div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-3021\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"1\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3021\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G1 - Qui peut utiliser SRV Canada ?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3021\" class=\"jet-toggle__content\" data-toggle=\"1\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Qui peut utiliser SRV Canada ?\" src=\"https:\/\/www.youtube.com\/embed\/gSl-OXEbID8\" width=\"428\" height=\"241\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p><strong>SRV\u00a0Canada\u00a0<\/strong>s\u2019adresse aux Canadiens sourds, malentendants ou souffrant d\u2019un trouble de la parole qui souhaitent faire des appels au moyen d\u2019Internet et des technologies mobiles. Les appelants SRV entrent en contact avec un interpr\u00e8te qui assure l\u2019interpr\u00e9tation des \u00e9changes t\u00e9l\u00e9phoniques en temps r\u00e9el.<\/p><p>Pour vous inscrire, vous\u00a0<strong>devez<\/strong>\u00a0\u00eatre une Canadienne ou un Canadien sourd, malentendant ou souffrant d\u2019un trouble de la parole et communiquer en langue des signes.<\/p><p>Les appelants entendants ne peuvent pas s\u2019inscrire \u00e0 l\u2019application<strong>\u00a0SRV\u00a0Canada<\/strong>. Ils peuvent toutefois appeler les clients inscrits.<\/p><p><strong>SRV\u00a0Canada<\/strong>\u00a0est gratuit.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-3022\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"2\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3022\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G2 - Est-ce que SRV Canada offre l\u2019acc\u00e8s au 9-1-1 ?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3022\" class=\"jet-toggle__content\" data-toggle=\"2\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Est-ce que SRV Canada offre l\u2019acc\u00e8s au 9-1-1 ?\" src=\"https:\/\/www.youtube.com\/embed\/_CUNCxYccOc\" width=\"428\" height=\"241\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>Oui.\u00a0<strong>SRV\u00a0Canada\u00a0<\/strong>offre l\u2019acc\u00e8s au service\u00a09-1-1 partout au Canada en LSQ\/fran\u00e7ais ou en ASL\/anglais. Tous les appels\u00a09-1-1 sont consid\u00e9r\u00e9s comme \u00e9tant urgents. Ils sont transmis en t\u00eate de file au centre d\u2019appel\u00a0<strong>SRV Canada<\/strong>.<\/p><p>L\u2019interpr\u00e8te vid\u00e9o (IV) et le personnel des services d\u2019urgence tenteront toujours de d\u00e9terminer la position du client. C\u2019est la raison pour laquelle il est important que les clients de\u00a0<strong>SRV\u00a0Canada\u00a0<\/strong>mettent \u00e0 jour leur adresse dans l\u2019application. Veuillez noter que les appels\u00a09-1-1 sont dirig\u00e9s au service public d\u2019appels d\u2019urgence (SPAU) en fonction de l\u2019emplacement du client.<\/p><p>Une fois que la position et la nature de l\u2019urgence ont \u00e9t\u00e9 d\u00e9termin\u00e9es, le SPAU y envoie les pompiers, les policiers ou les ambulanciers.<\/p><p>L\u2019IV reste en communication avec le client et soutient le personnel des services d\u2019urgence aussi longtemps que n\u00e9cessaire.<\/p><p><strong>Avertissement<\/strong><\/p><p><strong>SRV Canada<\/strong>\u00a0est un service fonctionnant par Internet ou la transmission de donn\u00e9es. Par cons\u00e9quent, en cas d\u2019interruption du service Internet, de la transmission de donn\u00e9es ou du service \u00e9lectrique, les appels d\u2019urgence effectu\u00e9s par le SRV pourraient ne pas \u00eatre transmis correctement. De plus, si vous n\u2019avez pas mis \u00e0 jour les renseignements relatifs \u00e0 votre position, il est possible que votre appel d\u2019urgence ne soit pas dirig\u00e9 au bon endroit.<\/p><p>Si vous rencontrez un probl\u00e8me technique en composant le 9-1-1 dans l\u2019application\u00a0<strong>SRV\u00a0Canada<\/strong>, raccrochez et recomposez le 9-1-1. Si vous continuez d\u2019\u00e9prouver des difficult\u00e9s, vous pouvez essayer d\u2019autres services, comme un t\u00e9l\u00e9phone fixe muni d\u2019un ATS, le service Texto au 9-1-1 ou le service de relais IP.<\/p><p><a href=\"https:\/\/srvcanadavrs.ca\/fr\/9-1-1\/\">En savoir plus<\/a><\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-3023\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"3\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3023\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G3 - Puis-je utiliser SRV Canada pour faire et recevoir des appels internationaux ?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3023\" class=\"jet-toggle__content\" data-toggle=\"3\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Puis-je utiliser SRV Canada pour faire et recevoir des appels internationaux ?\" src=\"https:\/\/www.youtube.com\/embed\/bEBPV-H1RIY\" width=\"428\" height=\"241\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>Oui.<\/p><p>Les clients peuvent \u00e9galement composer n\u2019importe quel num\u00e9ro \u00e0 dix chiffres au \u00c9tats-Unis, sans frais. Cependant, l\u2019appelant devra acheter une carte d\u2019appel interurbain ou international pour faire un appel dans une r\u00e9gion aux \u00c9tats-Unis qui n\u2019est pas prise en charge par le service (par exemple l\u2019Alaska, Hawa\u00ef).<\/p><p>Les clients peuvent recevoir des appels de partout dans le monde.<\/p><p>Lorsque vous utilisez une carte d\u2019appel avec le SRV, vous devez d\u2019abord composer le num\u00e9ro du service d\u2019appel et suivre les instructions. Veuillez vous assurer que la carte d\u2019appel que vous choisissez fonctionne avec les services de voix sur IP (VoIP sur Internet) ou de t\u00e9l\u00e9phonie cellulaire.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-3024\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"4\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3024\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G4 - Est-il possible de faire des appels point-\u00e0-point entre l\u2019application SRV Canada et les applications SRV am\u00e9ricaines ?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3024\" class=\"jet-toggle__content\" data-toggle=\"4\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Connexion des appels entre l'application VRS Canada et les applications VRS am\u00e9ricaines ?\" src=\"https:\/\/www.youtube.com\/embed\/MDhj0jRANeY\" width=\"428\" height=\"241\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>Les appels point-\u00e0-point entre les applications SRV canadiennes et am\u00e9ricaines ne sont pas possibles pour le moment.\u00a0<strong>SRV Canada<\/strong>\u00a0recommande l\u2019utilisation de Skype ou de Facetime comme moyen de communication point-\u00e0-point.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-3025\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"5\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3025\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G5 - Est-ce que je peux faire des appels vers des lignes 1-900 ou d\u2019autres lignes payantes (astrologie et jeux d\u2019argent) ?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3025\" class=\"jet-toggle__content\" data-toggle=\"5\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Est-ce que je peux faire des appels vers des lignes 1-900 ou d\u2019autres lignes payantes ?\" src=\"https:\/\/www.youtube.com\/embed\/hHqdVkP2cQo\" width=\"428\" height=\"241\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\">Les appels vers des lignes\u00a01-900 et d\u2019autres lignes payantes, incluant certains num\u00e9ros\u00a0800, 888, 877 et 866, ne peuvent \u00eatre effectu\u00e9s par\u00a0<strong>SRV Canada<\/strong>.<\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-3026\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"6\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3026\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G6 - Est-il possible d\u2019inscrire une entreprise, une organisation, un organisme gouvernemental ou une \u00e9cole pour obtenir un compte et un num\u00e9ro \u00e0 dix chiffres ?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3026\" class=\"jet-toggle__content\" data-toggle=\"6\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Une entreprise, une organisation, un gouvernement ou une \u00e9cole peuvent-ils cr\u00e9er un compte ?\" src=\"https:\/\/www.youtube.com\/embed\/sxYHoqggQjk\" width=\"428\" height=\"241\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>Pas encore. Cependant, afin de s\u00e9parer les appels personnels des appels professionnels, les clients\u00a0SRV peuvent s\u2019inscrire pour obtenir un deuxi\u00e8me compte pour le travail.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-3027\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"7\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3027\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G7 - Est-ce que je peux utiliser SRV Canada lorsque je voyage \u00e0 l\u2019ext\u00e9rieur du Canada ?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3027\" class=\"jet-toggle__content\" data-toggle=\"7\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Est-ce que je peux utiliser SRV Canada lorsque je voyage \u00e0 l\u2019ext\u00e9rieur du Canada ?\" src=\"https:\/\/www.youtube.com\/embed\/QHh5Y8vK1kE\" width=\"428\" height=\"241\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>Oui. Si vous avez acc\u00e8s \u00e0 un service Internet, vous pouvez utiliser\u00a0<strong>SRV<\/strong>\u00a0<strong>Canada\u00a0<\/strong>comme vous le faites au Canada. Cela dit, si vous utilisez un appareil mobile, les frais de donn\u00e9es en itin\u00e9rance peuvent \u00eatre \u00e9lev\u00e9s.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-3028\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"8\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3028\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G8 - Est-ce que je peux utiliser le SRV en conduisant ?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3028\" class=\"jet-toggle__content\" data-toggle=\"8\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Est-ce que je peux utiliser le SRV en conduisant ?\" src=\"https:\/\/www.youtube.com\/embed\/qUAIdp1OPfY\" width=\"428\" height=\"241\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>Il est interdit d\u2019utiliser\u00a0<strong>SRV Canada<\/strong>\u00a0en conduisant. Vous pouvez utiliser le service en tant que passager, tant que cette utilisation ne distrait pas le conducteur. Vous pouvez \u00e9galement utiliser le service lorsque votre v\u00e9hicule est stationn\u00e9 dans un endroit s\u00fbr. Notre politique repose sur le fait que l\u2019ACS prend tr\u00e8s au s\u00e9rieux la s\u00e9curit\u00e9 de sa client\u00e8le, des autres conducteurs, ainsi que celle de son personnel et de ses interpr\u00e8tes vid\u00e9o. Comme le refl\u00e8te la politique de l\u2019ACS, notre personnel et nos interpr\u00e8tes vid\u00e9o, en particulier, ne doivent pas \u00eatre contraints de faire face aux risques li\u00e9s \u00e0 la distraction au volant.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-3029\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"9\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-3029\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G9 - Quels num\u00e9ros \u00e0 trois chiffres le SRV Canada offre-t-il pour la num\u00e9rotation directe ?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-3029\" class=\"jet-toggle__content\" data-toggle=\"9\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Quels num\u00e9ros \u00e0 trois chiffres le SRV Canada offre-t-il pour la num\u00e9rotation directe?\" src=\"https:\/\/www.youtube.com\/embed\/TD0TAY3ob6o\" width=\"428\" height=\"241\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>En plus du num\u00e9ro 9-1-1, (consultez la FAQ no 2),\u00a0<strong>SRV Canada<\/strong>\u00a0prend en charge\u00a0les\u00a0autres num\u00e9ros \u00e0 trois chiffres\u00a0pour la num\u00e9rotation directe \u00e0 partir de votre application SRV.\u00a0Consultez le tableau ci-dessous pour savoir quels num\u00e9ros \u00e0 trois chiffres sont disponibles.<\/p><p>Note :<\/p><ul><li>Le num\u00e9ro 9-1-1 est accessible dans toutes les provinces et tous les territoires, veuillez consulter la FAQ G2 pour plus de renseignements.<\/li><li>Les num\u00e9ros 8-1-1, 5-1-1, 3-1-1 et 2-1-1 sont toutefois achemin\u00e9s vers des services\u00a0<strong><em>provinciaux, territoriaux ou municipaux\u00a0<\/em><\/strong>et ne prennent pas tous en charge la num\u00e9rotation \u00e0 trois chiffres. Consultez le tableau ci-dessous pour savoir quels num\u00e9ros \u00e0 trois chiffres sont disponibles dans votre zone d\u2019appel.<\/li><\/ul><\/div><\/div><p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-22186 size-large\" src=\"https:\/\/srvcanadavrs.ca\/wp-content\/uploads\/2020\/05\/221007_N11_table_FR-1024x527.png\" alt=\"\" width=\"800\" height=\"412\" srcset=\"https:\/\/srvcanadavrs.ca\/wp-content\/uploads\/2020\/05\/221007_N11_table_FR-1024x527.png 1024w, https:\/\/srvcanadavrs.ca\/wp-content\/uploads\/2020\/05\/221007_N11_table_FR-300x154.png 300w, https:\/\/srvcanadavrs.ca\/wp-content\/uploads\/2020\/05\/221007_N11_table_FR-768x395.png 768w, https:\/\/srvcanadavrs.ca\/wp-content\/uploads\/2020\/05\/221007_N11_table_FR-1536x791.png 1536w, https:\/\/srvcanadavrs.ca\/wp-content\/uploads\/2020\/05\/221007_N11_table_FR-2048x1054.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p><ul><li>Si votre r\u00e9gion\u00a0<em><strong>n\u2019est pas prise en charge<\/strong><\/em>, l\u2019interpr\u00e8te vid\u00e9o recevra un message provenant du r\u00e9seau indiquant que \u00ab\u2009<em><strong>votre num\u00e9ro ne peut \u00eatre connect\u00e9<\/strong><\/em>\u2009\u00bb. Cela signifie que vous devrez composer le num\u00e9ro \u00e0 dix chiffres correspondant. Consultez vos annuaires locaux pour conna\u00eetre ces num\u00e9ros.<\/li><li>Si la num\u00e9rotation \u00e0 trois chiffres\u00a0<em><strong>est prise en charge<\/strong><\/em>\u00a0dans votre r\u00e9gion, l\u2019appel est achemin\u00e9 selon l\u2019indicatif r\u00e9gional de votre num\u00e9ro SRV. Par exemple, si l\u2019indicatif r\u00e9gional de votre num\u00e9ro SRV est (613), votre appel sera achemin\u00e9 vers les services de l\u2019Ontario, m\u00eame si vous vous trouvez physiquement dans une autre province.<\/li><li><strong>SRV Canada<\/strong>\u00a0offre une liste de num\u00e9ros \u00e0 dix chiffres pour le 8-1-1, que vous pouvez consulter \u00e0 l\u2019adresse suivante :\u00a0<a href=\"https:\/\/srvcanadavrs.ca\/fr\/resources\/centre-de-ressources\/numeros-a-trois-chiffres-maintenant-accessibles\/\">https:\/\/srvcanadavrs.ca\/fr\/resources\/centre-de-ressources\/numeros-a-trois-chiffres-maintenant-accessibles\/<\/a><\/li><li><strong>SRV Canada<\/strong>\u00a0n\u2019a pas acc\u00e8s \u00e0 tous les num\u00e9ros \u00e0 dix chiffres des provinces, territoires et municipalit\u00e9s. Veuillez consulter votre annuaire local pour conna\u00eetre ces num\u00e9ros.<\/li><\/ul><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-30210\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"10\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-30210\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G10 - Qu\u2019est-ce que l\u2019interpr\u00e9tation vid\u00e9o \u00e0 distance (IVD) ?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-30210\" class=\"jet-toggle__content\" data-toggle=\"10\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Qu\u2019est-ce que l\u2019interpr\u00e9tation vid\u00e9o \u00e0 distance (IVD) ?\" src=\"https:\/\/www.youtube.com\/embed\/-qTV_vzn-U8\" width=\"428\" height=\"241\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>L\u2019IVD est un service d\u2019interpr\u00e9tation vid\u00e9o payant qui permet aux clients de communiquer avec d\u2019autres personnes dans la m\u00eame pi\u00e8ce ou \u00e0 distance.<\/p><p>L\u2019IVD est particuli\u00e8rement utile dans les situations suivantes\u00a0: rendez-vous \u00e0 l\u2019h\u00f4pital, prestation de soins de sant\u00e9, r\u00e9unions d\u2019affaires, etc. Lorsque vous faites appel \u00e0 un service d\u2019IVD, vous obtenez un service d\u2019interpr\u00e9tation de grande qualit\u00e9, comme si vous aviez un interpr\u00e8te en personne. De nombreuses entreprises d\u2019IVD existent partout au Canada.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-30211\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"11\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-30211\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G11 - Pourquoi les interpr\u00e8tes transf\u00e8rent-ils les appels ?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-30211\" class=\"jet-toggle__content\" data-toggle=\"11\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Pourquoi les interpr\u00e8tes transf\u00e8rent-ils les appels ?\" src=\"https:\/\/www.youtube.com\/embed\/7_hKNIEms58\" width=\"428\" height=\"241\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>Le transfert est une m\u00e9thode qui assure la sant\u00e9 et la s\u00e9curit\u00e9 des interpr\u00e8tes au travail, ainsi que de r\u00e9duire les temps d\u2019attente.<\/p><p>Comme vous le savez, interpr\u00e9ter peut \u00eatre \u00e9puisant. De fa\u00e7on g\u00e9n\u00e9rale, les interpr\u00e8tes de SRV signent de 20 \u00e0 30 minutes cons\u00e9cutives selon chaque appel, puis prennent une pause. De plus, lorsque l\u2019interpr\u00e8te sent le besoin de prendre une pause, il peut transf\u00e9rer l\u2019appel. Ainsi, vous pouvez poursuivre votre appel sans avoir \u00e0 retourner dans la file d\u2019attente.<\/p><p>Les transferts peuvent \u00e9galement avoir lieu lorsqu\u2019un interpr\u00e8te termine son quart de travail. Si vous appelez moins de quinze minutes avant la fin de sa journ\u00e9e, l\u2019interpr\u00e8te vous avisera qu\u2019il y aura un transfert pendant l\u2019appel.<\/p><p>Puisque chaque appel porte sur diff\u00e9rentes personnes et diff\u00e9rents sujets, les interpr\u00e8tes doivent s\u2019adapter rapidement et efficacement. Lorsqu\u2019un interpr\u00e8te re\u00e7oit un tr\u00e8s long appel ou lorsqu\u2019il y a plusieurs appels en attente, il peut avoir \u00e0 remettre sa pause \u00e0 plus tard afin de servir les clients qui attendent. Dans ce cas, l\u2019interpr\u00e8te transf\u00e9rera l\u2019appel re\u00e7u \u00e0 la premi\u00e8re occasion.<\/p><p>Des situations inattendues peuvent toujours survenir dans les centres d\u2019appel. Il peut donc arriver que l\u2019interpr\u00e8te ait \u00e0 transf\u00e9rer un appel \u00e0 un moment inhabituel ou impr\u00e9vu. Si vous avez besoin d\u2019une attention sp\u00e9ciale ou d\u2019un service ininterrompu, vous devriez r\u00e9server un interpr\u00e8te communautaire ou utiliser un service d\u2019interpr\u00e9tation vid\u00e9o \u00e0 distance (IVD).<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-30212\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"12\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-30212\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G12 - Qu\u2019est-ce que la fonction \u00ab Parler sans interm\u00e9diaire \u00bb (PSI) et comment s\u2019utilise-t-elle avec SRV Canada ?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-30212\" class=\"jet-toggle__content\" data-toggle=\"12\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Qu\u2019est-ce que \u00abParler sans interm\u00e9diaire\u00bb et comment s\u2019utilise-t-elle avec SRV Canada ?\" src=\"https:\/\/www.youtube.com\/embed\/ulTrk_TCdhs\" width=\"428\" height=\"241\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>Parler sans interm\u00e9diaire (PSI) permet aux personnes sourdes, malentendantes ou souffrant d\u2019un trouble de la parole d\u2019utiliser leur voix au cours d\u2019un appel SRV. Lorsque le client active la fonction PSI dans son application, l\u2019autre partie peut entendre sa voix. Lorsque l\u2019autre partie r\u00e9pond, l\u2019interpr\u00e8te vid\u00e9o interpr\u00e8te ses propos en LSQ ou en ASL. La fonction PSI peut \u00eatre activ\u00e9e dans les r\u00e9glages de l\u2019application de l\u2019utilisateur.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-30213\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"13\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-30213\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G13 - Comment puis-je arr\u00eater de recevoir des \u00ab appels ind\u00e9sirables \u00bb ?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-30213\" class=\"jet-toggle__content\" data-toggle=\"13\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Comment puis-je arr\u00eater de recevoir des \u00ab appels ind\u00e9sirables \u00bb ?\" src=\"https:\/\/www.youtube.com\/embed\/uKuh-3gbvyY\" width=\"428\" height=\"241\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>En tant que fournisseurs de services t\u00e9l\u00e9phoniques, l\u2019ACS et ses repr\u00e9sentants\u00a0<em><strong>ne peuvent pas<\/strong>\u00a0<\/em>juger ou mod\u00e9rer le contenu des appels.<\/p><p>Cependant,\u00a0<strong>vous<\/strong>\u00a0avez le droit de \u00ab refuser \u00bb tout appel ind\u00e9sirable. Voici quelques conseils pour\u00a0<strong>r\u00e9duire<\/strong>\u00a0la fr\u00e9quence de ce type d\u2019appels :<\/p><ul><li>Informez l\u2019appelant que vous ne voulez pas recevoir d\u2019appels ou de messages vid\u00e9o de sa part et demandez-lui de retirer votre num\u00e9ro de t\u00e9l\u00e9phone SRV de sa liste d\u2019appels.<\/li><li>Si votre num\u00e9ro SRV se trouve dans le r\u00e9pertoire de l\u2019ACS, faites-le retirer.<\/li><li>Si vous avez la nouvelle application PC ou Mac, \u00ab bloquez \u00bb le num\u00e9ro de t\u00e9l\u00e9phone de l\u2019appelant.<\/li><\/ul><p>Plus important encore, si vous consid\u00e9rez qu\u2019un appel est de nature \u00ab mena\u00e7ante ou ill\u00e9gale \u00bb, nous vous conseillons de communiquer avec votre service de police local.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-30214\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"14\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-30214\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G14 - Pourquoi est-ce important de donner votre identit\u00e9 compl\u00e8te durant un appel SRV Canada ?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-30214\" class=\"jet-toggle__content\" data-toggle=\"14\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Pourquoi est-ce important de donner votre identit\u00e9 compl\u00e8te durant un appel SRV Canada?\" src=\"https:\/\/www.youtube.com\/embed\/hAWY2kBQuks\" width=\"428\" height=\"241\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>L\u2019ACS d\u00e9ploie beaucoup d\u2019efforts pour faire conna\u00eetre SRV\u00a0Canada aux institutions bancaires, aux services de sant\u00e9, aux organismes gouvernementaux et aux autres organisations. Si vous ne donnez pas votre identit\u00e9 correctement, ces organisations pourraient ne plus avoir confiance en ce service et refuser les appels des utilisateurs de SRV Canada.<\/p><p>Si vous appelez pour une autre personne, assurez-vous d\u2019abord d\u2019avoir son consentement. D\u00e8s le d\u00e9but de l\u2019appel, informez l\u2019organisation que vous appelez en son nom. Il est de votre responsabilit\u00e9 de donner votre identit\u00e9 compl\u00e8te lorsque vous utilisez SRV\u00a0Canada.<\/p><p>L\u2019IV n\u2019\u00e9tablira pas la communication dans une situation o\u00f9 il sait que l\u2019appelant SRV se pr\u00e9sente sous une fausse identit\u00e9 ou utilise le SRV \u00e0 des fins illicites.<\/p><p>Veuillez consulter la section sur les POLITIQUES D\u2019UTILISATION \u00c9QUITABLE, qui figure dans l\u2019entente d\u2019utilisation, \u00e0 l\u2019adresse suivante :\u00a0<strong><a href=\"https:\/\/srvcanadavrs.ca\/wp-content\/uploads\/dlm_uploads\/2019\/10\/CAV-User-Agreement-27-June-2018-Final-FR.pdf\" target=\"_blank\" rel=\"noopener\">CAV-User-Agreement-27-June-2018-Final-FR.pdf<\/a><\/strong>. En plus des pr\u00e9sentes modalit\u00e9s d\u2019utilisation et des autres modalit\u00e9s, conditions, r\u00e8gles et politiques susceptibles d\u2019\u00eatre publi\u00e9es, vous consentez \u00e0 :<\/p><ul><li>ne pas enfreindre les lois applicables ou les pr\u00e9sentes modalit\u00e9s en utilisant les services du SRV, et vous reconnaissez que nous pouvons enqu\u00eater sur toute violation de la loi et coop\u00e9rer avec les autorit\u00e9s responsables de l\u2019application de la loi pour poursuivre les utilisateurs \u00e0 cet \u00e9gard;<\/li><li>ne pas vous engager dans des communications ou une conduite de nature ill\u00e9gale, abusive, d\u00e9rangeante ou offensante en utilisant les services du SRV et vous consentez \u00e0 ne pas permettre aux autres d\u2019acc\u00e9der \u00e0 votre compte pour le faire, ce qui comprend notamment les appels ind\u00e9cents, obsc\u00e8nes, ill\u00e9gaux, frauduleux, mena\u00e7ants, harcelants ou malveillants, la perp\u00e9tration ou l\u2019encouragement d\u2019une infraction criminelle, d\u2019une traque, d\u2019un harc\u00e8lement, d\u2019un acte de pollupostage, d\u2019une perturbation ou d\u2019une interf\u00e9rence avec Internet ou tout r\u00e9seau, ordinateur ou autre appareil, la transmission d\u2019un virus ou d\u2019un autre \u00e9l\u00e9ment nuisible, la collecte ou la sauvegarde des donn\u00e9es personnelles des autres utilisateurs, la diffamation, l\u2019atteinte aux droits de propri\u00e9t\u00e9 intellectuelle ou l\u2019interf\u00e9rence avec les autres services des utilisateurs de l\u2019ACS.<\/li><\/ul><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-30215\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"15\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-30215\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G15 - Comment effectuer une conf\u00e9rence t\u00e9l\u00e9phonique avec succ\u00e8s ?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-30215\" class=\"jet-toggle__content\" data-toggle=\"15\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Comment effectuer une conf\u00e9rence t\u00e9l\u00e9phonique avec succ\u00e8s?\" src=\"https:\/\/www.youtube.com\/embed\/QsawAFv-cmQ\" width=\"428\" height=\"241\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>Les conf\u00e9rences t\u00e9l\u00e9phoniques peuvent repr\u00e9senter tout un d\u00e9fi pour les utilisateurs du SRV et les personnes qui participent \u00e0 l\u2019appel\u00a0: elles peuvent \u00eatre longues, techniques et comporter de nombreux \u00e9changes entre les participants. Voici quelques conseils pour vous faciliter la t\u00e2che et faire en sorte que tout se passe bien\u00a0:<\/p><ul><li>Informez l\u2019organisateur et les participants que vous utilisez le service de relais vid\u00e9o (SRV) et qu\u2019un interpr\u00e8te en langue des signes (IV) sera pr\u00e9sent durant l\u2019appel.<\/li><li>Informez l\u2019IV qu\u2019il s\u2019agit d\u2019une conf\u00e9rence t\u00e9l\u00e9phonique et dites-lui la dur\u00e9e approximative, le nombre de participants et toute information contextuelle utile.<\/li><li>Demandez aux participants de se nommer avant de prendre la parole pour aider l\u2019IV \u00e0 reconna\u00eetre les locuteurs. Avisez les participants que l\u2019IV n\u2019est pas en mesure de les voir et n\u2019a pas acc\u00e8s aux documents utilis\u00e9s durant l\u2019appel.<\/li><li>S\u2019il s\u2019agit d\u2019un appel de longue dur\u00e9e qui compte de nombreux participants, informez l\u2019organisateur qu\u2019il ne devrait pas utiliser le SRV \u00e0 cette fin.<\/li><\/ul><p><strong>Remarque\u00a0:<\/strong><\/p><ul><li>Informez les participants que pour des raisons li\u00e9es \u00e0 la sant\u00e9 et \u00e0 la s\u00e9curit\u00e9 des IV et aux contraintes de temps, l\u2019IV peut transf\u00e9rer l\u2019appel. S\u2019il s\u2019agit d\u2019un appel de tr\u00e8s longue dur\u00e9e, il pourrait y avoir plusieurs transferts.<ul><li>Vous serez en premi\u00e8re position de la file au moment du transfert, mais vous devrez peut-\u00eatre attendre un peu.<\/li><\/ul><\/li><li>Si la conf\u00e9rence t\u00e9l\u00e9phonique a lieu durant les heures de pointe, soit de 9\u00a0h \u00e0 18\u00a0h\u00a0HE lorsque les IV sont tr\u00e8s occup\u00e9s, vous devrez peut-\u00eatre attendre dans la file jusqu\u2019\u00e0 ce qu\u2019un IV se lib\u00e8re.<\/li><li>Si l\u2019appel est organis\u00e9 par votre employeur, votre organisation, une entreprise, un \u00e9tablissement scolaire ou un organisme gouvernemental, il incombe \u00e0 l\u2019organisateur de recourir \u00e0 un service d\u2019interpr\u00e9tation en pr\u00e9sence, d\u2019interpr\u00e9tation communautaire ou d\u2019interpr\u00e9tation vid\u00e9o \u00e0 distance (IVD), surtout lorsqu\u2019il s\u2019agit d\u2019une longue r\u00e9union.<ul><li>Rappelez \u00e0 l\u2019organisateur que le SRV est un service t\u00e9l\u00e9phonique dont la dur\u00e9e moyenne des appels est de 7\u00a0minutes.<\/li><\/ul><\/li><li>N\u2019oubliez pas\u00a0: le SRV ne remplace pas l\u2019interpr\u00e9tation communautaire ou l\u2019IVD.<\/li><\/ul><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-30216\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"16\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-30216\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G16 - Les utilisateurs du SRV peuvent-ils s\u2019annoncer eux-m\u00eames durant leur appel ?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-30216\" class=\"jet-toggle__content\" data-toggle=\"16\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Les utilisateurs du SRV peuvent-ils s\u2019annoncer eux-m\u00eames durant leur appel?\" src=\"https:\/\/www.youtube.com\/embed\/g1OWRZTNLYc\" width=\"428\" height=\"241\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>Oui. Les utilisateurs du SRV peuvent, au d\u00e9but de l\u2019appel, indiquer \u00e0 l\u2019IV qu\u2019ils souhaitent s\u2019annoncer eux-m\u00eames plut\u00f4t que de laisser l\u2019IV le faire.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-30217\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"17\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-30217\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G17 - Une personne entendante qui communique en LSQ peut-elle s\u2019inscrire pour obtenir un num\u00e9ro SRV Canada ?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-30217\" class=\"jet-toggle__content\" data-toggle=\"17\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Une personne entendante qui communique en ASL peut-elle s\u2019inscrire pour obtenir un num\u00e9ro SRV Canada\" src=\"https:\/\/www.youtube.com\/embed\/Fi52KpbVpUs\" width=\"428\" height=\"241\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>Non. Seuls les utilisateurs enregistr\u00e9s de SRV peuvent t\u00e9l\u00e9charger l\u2019application et passer des appels point-\u00e0-point. Pour s\u2019inscrire, les utilisateurs doivent \u00eatre sourds, malentendants ou souffrir d\u2019un trouble de la parole et utiliser la langue des signes.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-30218\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"18\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-30218\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G18 - Est-ce que l\u2019ACS enregistre les appels vid\u00e9o \u00e0 des \u00ab fins de qualit\u00e9 et de formation \u00bb ?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-30218\" class=\"jet-toggle__content\" data-toggle=\"18\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Est-ce que l\u2019ACS enregistre les appels vid\u00e9o \u00e0 des \u00ab fins de qualit\u00e9 et de formation \u00bb?\" src=\"https:\/\/www.youtube.com\/embed\/43N22IEwoNs\" width=\"428\" height=\"241\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><div class=\"jet-accordion__item jet-toggle jet-toggle-move-up-effect active-toggle\"><div id=\"jet-toggle-content-13818\" class=\"jet-toggle__content\" role=\"region\" data-toggle=\"18\" data-template-id=\"17955\"><div class=\"jet-toggle__content-inner\"><div class=\"elementor elementor-17955 elementor-17951 elementor-17951\" data-elementor-type=\"page\" data-elementor-id=\"17955\" data-elementor-post-type=\"elementor_library\"><section class=\"elementor-section elementor-top-section elementor-element elementor-element-7dd550c elementor-section-boxed elementor-section-height-default elementor-section-height-default jet-parallax-section\" data-id=\"7dd550c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;ec935e9&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\"><div class=\"elementor-container elementor-column-gap-default\"><div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-0a967f9\" data-id=\"0a967f9\" data-element_type=\"column\" data-e-type=\"column\"><div class=\"elementor-widget-wrap elementor-element-populated\"><div class=\"elementor-element elementor-element-6dc8b38 elementor-widget elementor-widget-text-editor\" data-id=\"6dc8b38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p>Non. L\u2019ACS n\u2019enregistre pas le contenu des appels \u00e0 des fins de qualit\u00e9 et de formation. Les appels sont \u00ab surveill\u00e9s \u00bb, c\u00f4te \u00e0 c\u00f4te par les superviseurs des interpr\u00e8tes. Dans ce cas, l\u2019IV informe le client que l\u2019appel est surveill\u00e9 \u00e0 des fins de qualit\u00e9 et de formation, et il lui demande si cela lui convient ou non.<\/p><\/div><\/div><\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-30219\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"19\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-30219\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G19 - Comment ajouter des num\u00e9ros de t\u00e9l\u00e9phone d\u00e9di\u00e9s \u00e0 l\u2019acc\u00e8s au SRV sur votre application de SRV ?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-30219\" class=\"jet-toggle__content\" data-toggle=\"19\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Comment ajouter des num\u00e9ros de t\u00e9l\u00e9phone d\u00e9di\u00e9s \u00e0 l'acc\u00e8s au SRV sur votre application de SRV ?\" src=\"https:\/\/www.youtube.com\/embed\/CrRiOfKCvMw\" width=\"428\" height=\"241\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>Lorsque les entreprises, comme les institutions financi\u00e8res et les agences gouvernementales, fournissent des num\u00e9ros de t\u00e9l\u00e9phone d\u00e9di\u00e9s \u00e0 l\u2019acc\u00e8s au SRV, les appelants de\u00a0<strong>SRV Canada<\/strong>\u00a0peuvent acc\u00e9der plus facilement \u00e0 leurs centres d\u2019appels. Les num\u00e9ros d\u00e9di\u00e9s au SRV, tout comme les num\u00e9ros d\u00e9di\u00e9s aux t\u00e9l\u00e9scripteurs (ATS), r\u00e9duisent les files d\u2019attente et garantissent que les appels sont trait\u00e9s par des agents du centre d\u2019appel qui connaissent bien le SRV. Ces num\u00e9ros r\u00e9duisent \u00e9galement les temps d\u2019attente et les interruptions de communication et favorisent l\u2019utilisation efficace des interpr\u00e8tes de SRV Canada.<\/p><p>Pour s\u2019assurer que les utilisateurs de\u00a0<strong>SRV Canada<\/strong>\u00a0connaissent le num\u00e9ro d\u00e9di\u00e9 \u00e0 l\u2019acc\u00e8s au SRV d\u2019une organisation, l\u2019ACS ajoute automatiquement ce num\u00e9ro d\u2019acc\u00e8s au r\u00e9pertoire SRV.<\/p><p>Si vous \u00eates un utilisateur de PC\/Mac qui souhaitiez d\u2019ajouter un num\u00e9ro d\u00e9di\u00e9 \u00e0 l\u2019acc\u00e8s au SRV \u00e0 \u00ab\u00a0Tous les contacts\u00a0\u00bb, il vous suffit d\u2019acc\u00e9der au r\u00e9pertoire SRV et d\u2019enregistrer le num\u00e9ro direct de SRV dans votre liste de \u00a0\u201cTous les contacts\u201d. Tous les num\u00e9ros ajout\u00e9s \u00e0 \u00a0\u201cTous mes contacts\u201d sur Mac\/PC appara\u00eetront automatiquement sur vos appareils mobiles, \u00e0 condition que vous soyez connect\u00e9 au m\u00eame compte.<\/p><p>Si vous n\u2019\u00eates qu\u2019un utilisateur d\u2019appareil mobile, vous pouvez ajouter manuellement le num\u00e9ro d\u2019acc\u00e8s \u00e0 \u00a0\u201cContacts.\u201d Notez que tout ce qui est ajout\u00e9 de cette mani\u00e8re peut \u00eatre supprim\u00e9 de la m\u00eame mani\u00e8re.<\/p><p>Veuillez trouver ci-dessous le tableau des num\u00e9ros d\u00e9di\u00e9s \u00e0 l\u2019acc\u00e8s au SRV qui sont en service (par ordre alphab\u00e9tique).<\/p><p><a href=\"https:\/\/srvcanadavrs.ca\/download\/29141\/\" target=\"_blank\" rel=\"noopener\">T\u00e9l\u00e9charger le PDF<\/a><\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-30220\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"20\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-30220\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G20 - Comment puis-je donner mon avis sur un interpr\u00e8te vid\u00e9o (IV) ?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-30220\" class=\"jet-toggle__content\" data-toggle=\"20\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Comment puis-je donner mon avis sur un interpr\u00e8te vid\u00e9o (IV) ?\" src=\"https:\/\/www.youtube.com\/embed\/kS54Jxp9UKo\" width=\"428\" height=\"241\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>Vous pouvez laisser vos commentaires au service \u00e0 la client\u00e8le. Pour ce faire, vous aurez besoin du num\u00e9ro d\u2019identification de l\u2019IV, de la date et l\u2019heure de l\u2019appel et du num\u00e9ro de t\u00e9l\u00e9phone que vous avez compos\u00e9.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-30221\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"21\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-30221\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G21 - Comment supprimer mon compte SRV Canada\u2009?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-30221\" class=\"jet-toggle__content\" data-toggle=\"21\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Comment supprimer mon compte SRV Canada\u2009?\" src=\"https:\/\/www.youtube.com\/embed\/qoaDuEkyb_k\" width=\"428\" height=\"241\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>Si vous souhaitez supprimer votre compte de fa\u00e7on permanente, vous pouvez appeler le Service \u00e0 la client\u00e8le ou remplir le formulaire appropri\u00e9 en suivant ce\u00a0<strong><a href=\"https:\/\/srvcanadavrs.ca\/fr\/resource-centre\/demande-de-suppression-de-votre-compte-srv-canada\/\"><u>lien.<\/u><\/a><\/strong><\/p><p>Avant de supprimer votre compte, nous vous incitons \u00e0 y r\u00e9fl\u00e9chir et \u00e0 contacter le Service \u00e0 la client\u00e8le pour discuter des fa\u00e7ons d\u2019am\u00e9liorer le SRV. Vos commentaires sont pr\u00e9cieux pour l\u2019am\u00e9lioration globale du SRV.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-30222\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"22\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-30222\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G22 - Puis-je renvoyer les appels de mon num\u00e9ro principal vers le SRV Canada\u2009?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-30222\" class=\"jet-toggle__content\" data-toggle=\"22\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Puis-je renvoyer les appels de mon num\u00e9ro principal vers le SRV Canada\u2009?\" src=\"https:\/\/www.youtube.com\/embed\/UvMFiVWTTDM\" width=\"428\" height=\"241\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>Oui, vous pouvez renvoyer tous les appels entrants de votre num\u00e9ro principal vers le num\u00e9ro du\u00a0<strong>SRV Canada.<\/strong>\u00a0Cela peut s\u2019av\u00e9rer particuli\u00e8rement utile si vous ne souhaitez manquer aucun appel.<\/p><p>Il convient de noter que votre fournisseur de services de t\u00e9l\u00e9communication (compagnie de t\u00e9l\u00e9phone) peut avoir des frais associ\u00e9s pour les services de renvoi d\u2019appel. Ces frais peuvent varier en fonction des conditions sp\u00e9cifiques de votre forfait t\u00e9l\u00e9phonique. Pour bien comprendre les implications financi\u00e8res et les frais \u00e9ventuels, il est recommand\u00e9 de communiquer directement votre fournisseur de services t\u00e9l\u00e9phoniques.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-30223\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"23\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-30223\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">G23 - Qu\u2019est-ce qu\u2019un syst\u00e8me de r\u00e9ponse vocale interactif (RVI)\u2009?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-30223\" class=\"jet-toggle__content\" data-toggle=\"23\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><div class=\"vrs-flex\"><div class=\"vrs-video\"><iframe title=\"Qu\u2019est-ce qu\u2019un syst\u00e8me de r\u00e9ponse vocale interactif (RVI)?\" src=\"https:\/\/www.youtube.com\/embed\/VaVl7GG-_DM\" width=\"428\" height=\"241\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div><div class=\"vrs-copy\"><p>Un syst\u00e8me de r\u00e9ponse vocale interactif (RVI), \u00e9galement connu sous le nom d\u2019\u00ab\u2009arbre t\u00e9l\u00e9phonique\u2009\u00bb, est un syst\u00e8me automatis\u00e9 de gestion des appels utilis\u00e9 par les entreprises et les organisations pour transmettre les appels entrants au service ou au personnel appropri\u00e9.<\/p><p>Dans le cadre du\u00a0<strong>SRV Canada,<\/strong>\u00a0les syst\u00e8mes RVI peuvent fonctionner lorsque :<\/p><p>1. L\u2019appelant sourd transmets l\u2019appel \u00e0 un interpr\u00e8te vid\u00e9o, il est accueilli par un message automatique suivi d\u2019une s\u00e9rie de messages-guides fournissant une liste d\u2019options vers lesquelles l\u2019appel peut \u00eatre achemin\u00e9.<\/p><p>2. L\u2019appelant sourd doit choisir l\u2019option qui repr\u00e9sente le mieux le service qu\u2019il souhaite joindre.<\/p><p>3. L\u2019interpr\u00e8te vid\u00e9o s\u00e9lectionne l\u2019option choisie par l\u2019appelant sourd, soit en utilisant sa voix, soit en appuyant sur les touches du clavier de son t\u00e9l\u00e9phone.<\/p><p>4. Le syst\u00e8me RVI achemine l\u2019appel vers le service ou l\u2019employ\u00e9 appropri\u00e9 selon les choix de l\u2019appelant.<\/p><p>Comme les options automatis\u00e9es sont souvent prononc\u00e9es rapidement, et pour faciliter l\u2019interpr\u00e9tation, l\u2019appelant sourd peut indiquer \u00e0 son interpr\u00e8te de demander au syst\u00e8me RVI de r\u00e9p\u00e9ter la liste d\u2019options. Il est bon de se rappeler que le r\u00f4le de l\u2019interpr\u00e8te n\u2019est pas de faire la s\u00e9lection ou de prendre des d\u00e9cisions \u00e0 votre place. Sa responsabilit\u00e9 est de faciliter la communication entre les utilisateurs du SRV qui utilisent la langue des signes et la langue parl\u00e9e.<\/p><\/div><\/div><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7794d7 elementor-widget elementor-widget-spacer\" data-id=\"a7794d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c92a1f elementor-widget elementor-widget-menu-anchor\" data-id=\"7c92a1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"technical\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-425cb9b elementor-widget elementor-widget-heading\" data-id=\"425cb9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ technique<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b40630d elementor-widget elementor-widget-template\" data-id=\"b40630d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"page\" data-elementor-id=\"12502\" class=\"elementor elementor-12502\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7cb89eb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7cb89eb\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;cced55d&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ae79913\" data-id=\"ae79913\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-16a1198 elementor-widget elementor-widget-jet-accordion\" data-id=\"16a1198\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jet-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"jet-accordion\" data-settings=\"{&quot;collapsible&quot;:false,&quot;ajaxTemplate&quot;:false,&quot;switchScrolling&quot;:false,&quot;switchScrollingTablet&quot;:false,&quot;switchScrollingMobile&quot;:false,&quot;switchScrollingOffset&quot;:{&quot;size&quot;:0,&quot;unit&quot;:&quot;px&quot;},&quot;switchScrollingOffsetTablet&quot;:{&quot;size&quot;:0,&quot;unit&quot;:&quot;px&quot;},&quot;switchScrollingOffsetMobile&quot;:{&quot;size&quot;:0,&quot;unit&quot;:&quot;px&quot;},&quot;switchScrollingDelay&quot;:500,&quot;switchScrollingDelayTablet&quot;:500,&quot;switchScrollingDelayMobile&quot;:500}\">\n\t\t\t<div class=\"jet-accordion__inner\">\n\t\t\t\t<div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-2371\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"1\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-2371\" aria-expanded=\"false\" data-template-id=\"25009\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">T1 - Comment puis-je obtenir de l\u2019aide en cas de probl\u00e8mes techniques ?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-2371\" class=\"jet-toggle__content\" data-toggle=\"1\" role=\"region\" data-template-id=\"25009\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"25009\" class=\"elementor elementor-25009\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-068376e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"068376e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;ec935e9&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-e049742\" data-id=\"e049742\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e787e00 elementor-widget elementor-widget-video\" data-id=\"e787e00\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/MDc5c0Ob4RI&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-33fff86\" data-id=\"33fff86\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a3365d elementor-widget elementor-widget-text-editor\" data-id=\"3a3365d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si vous rencontrez un probl\u00e8me technique, vous pouvez consulter notre Centre de ressources. Si vous ne trouvez pas la solution \u00e0 votre probl\u00e8me, vous pouvez joindre le service \u00e0 la client\u00e8le de\u00a0<strong>SRV\u00a0Canada<\/strong>.<\/p><p>Veuillez\u00a0<a href=\"https:\/\/srvcanadavrs.ca\/fr\/service-a-la-clientele-et-centre-de-ressources\/service-a-la-clientele\/\"><strong>consulter la page de notre service \u00e0 la client\u00e8le<\/strong><\/a>\u00a0pour conna\u00eetre les heures d\u2019ouverture et obtenir de plus amples renseignements.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-2372\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"2\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-2372\" aria-expanded=\"false\" data-template-id=\"25014\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">T2 - Que dois-je faire si j\u2019oublie mon nom d\u2019utilisateur ou mon mot de passe ?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-2372\" class=\"jet-toggle__content\" data-toggle=\"2\" role=\"region\" data-template-id=\"25014\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"25014\" class=\"elementor elementor-25014\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5a4fc15 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5a4fc15\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;ec935e9&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-21d448e\" data-id=\"21d448e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b86dc8 elementor-widget elementor-widget-video\" data-id=\"3b86dc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/mAAKIZkCKPA&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-3ed9384\" data-id=\"3ed9384\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6069d2c elementor-widget elementor-widget-text-editor\" data-id=\"6069d2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline;\">Nom d\u2019utilisateur<\/span><\/p><p>Si vous avez oubli\u00e9 votre nom d\u2019utilisateur,\u00a0<a href=\"https:\/\/srvcanadavrs.ca\/fr\/service-a-la-clientele-et-centre-de-ressources\/service-a-la-clientele\/\">contactez le service \u00e0 la client\u00e8le<\/a>\u00a0et fournissez les renseignements suivants\u00a0: votre nom complet, votre adresse courriel et votre adresse postale.<\/p><p><span style=\"text-decoration: underline;\">Mot de passe<\/span><\/p><p>Si vous avez oubli\u00e9 votre mot de passe, cliquez sur <strong>\u00ab Mot de passe oubli\u00e9? \u00bb<\/strong> sous le bouton \u00ab Se connecter \u00bb dans l\u2019application, puis suivez les instructions \u00e0 l\u2019\u00e9cran.<\/p><p><strong>Remarque : NE CR\u00c9EZ PAS UN AUTRE COMPTE.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-2373\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"3\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-2373\" aria-expanded=\"false\" data-template-id=\"25018\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">T3 - Dois-je cr\u00e9er diff\u00e9rents comptes pour chacun de mes appareils ?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-2373\" class=\"jet-toggle__content\" data-toggle=\"3\" role=\"region\" data-template-id=\"25018\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"25018\" class=\"elementor elementor-25018\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5074493 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5074493\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;ec935e9&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-5430f7f\" data-id=\"5430f7f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0fba981 elementor-widget elementor-widget-video\" data-id=\"0fba981\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/AvcO7_MY7kU&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-eecf916\" data-id=\"eecf916\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-513ac36 elementor-widget elementor-widget-text-editor\" data-id=\"513ac36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Non, vous n\u2019avez pas \u00e0 le faire. Vous pouvez vous servir du m\u00eame nom d\u2019utilisateur et du m\u00eame mot de passe sur chacun de vos appareils pour utiliser le num\u00e9ro de t\u00e9l\u00e9phone qui vous a \u00e9t\u00e9 assign\u00e9. Nous vous recommandons de n&rsquo;utiliser qu&rsquo;un seul appareil connect\u00e9 au m\u00eame compte \u00e0 la fois. Vous pouvez \u00e9galement obtenir des renseignements sur la cr\u00e9ation d\u2019un deuxi\u00e8me compte \u00e0 des fins professionnelles en <a href=\"https:\/\/srvcanadavrs.ca\/fr\/sinscrire\/compte-professionnel\/\">cliquant ici.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-2374\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"4\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-2374\" aria-expanded=\"false\" data-template-id=\"13912\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">T4 - Comment puis-je activer l\u2019alerte visuelle de l\u2019application SRV Canada sur mon ordinateur et mes appareils mobiles ?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-2374\" class=\"jet-toggle__content\" data-toggle=\"4\" role=\"region\" data-template-id=\"13912\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\">\t\t<div data-elementor-type=\"page\" data-elementor-id=\"13914\" class=\"elementor elementor-13914 elementor-13912 elementor-13912 elementor-13912\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a3d8ad5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a3d8ad5\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;ec935e9&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-ab90a06\" data-id=\"ab90a06\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b400a77 elementor-widget elementor-widget-video\" data-id=\"b400a77\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=23UxMosttwg&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-20b0fa7\" data-id=\"20b0fa7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e37da23 elementor-widget elementor-widget-text-editor\" data-id=\"7e37da23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour savoir comment activer l\u2019alerte visuelle de l\u2019application\u00a0<strong>SRV\u00a0Canada<\/strong>\u00a0sur les appareils mobiles,\u00a0<a href=\"https:\/\/srvcanadavrs.ca\/fr\/resources\/centre-de-ressources\/soutien-technique\/comment-puis-je-activer-lalerte-visuelle-de-lapplication-srv-canada\/\">cliquez ici<\/a>.<\/p>\n<p>Vous pouvez \u00e9galement ajouter le produit compatible Embrava Blynclight. Cet appareil facile \u00e0 utiliser clignote lorsque vous recevez un appel\u00a0<strong>SRV\u00a0Canada<\/strong>\u00a0sur votre PC ou votre Mac. Pour en savoir plus,\u00a0<a href=\"https:\/\/srvcanadavrs.ca\/fr\/resources\/centre-de-ressources\/fonctionnalites-de-lapplication\/produits-compatibles\/\">cliquez ici<\/a>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-2375\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"5\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-2375\" aria-expanded=\"false\" data-template-id=\"25251\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">T5 - Que dois-je faire si l\u2019interpr\u00e8te vid\u00e9o ne me voit pas ?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-2375\" class=\"jet-toggle__content\" data-toggle=\"5\" role=\"region\" data-template-id=\"25251\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"25256\" class=\"elementor elementor-25256 elementor-25251 elementor-25251 elementor-25251\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3dd5b3b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3dd5b3b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;ec935e9&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-820477b\" data-id=\"820477b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-df7048c elementor-widget elementor-widget-video\" data-id=\"df7048c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=Q8unaolEFes&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-cb993b2\" data-id=\"cb993b2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c01bcda elementor-widget elementor-widget-text-editor\" data-id=\"c01bcda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si vous utilisez un ordinateur une cam\u00e9ra Web externe, v\u00e9rifier que la cam\u00e9ra est bien branch\u00e9e et qu\u2019elle fonctionne correctement. Si elle est d\u00e9j\u00e0 branch\u00e9e, nous vous sugg\u00e9rons de la d\u00e9brancher, puis de la brancher de nouveau. Veillez \u00e9galement \u00e0 ce que la cam\u00e9ra Web r\u00e9ponde aux exigences techniques minimales. Pour obtenir de plus amples renseignements,\u00a0<a href=\"https:\/\/srvcanadavrs.ca\/fr\/resource-centre\/appareils\/\">cliquez ici<\/a>.<\/p>\n<p>Si vous utilisez un appareil iOS comme un iPhone ou un iPad, v\u00e9rifiez que la cam\u00e9ra Web est activ\u00e9e. Pour ce faire, ouvrez les r\u00e9glages iOS. Faites d\u00e9filer la liste jusqu\u2019\u00e0 l\u2019application Canada SRV\/VRS et veillez \u00e0 ce que la fonction \u00ab Cam\u00e9ra \u00bb soit activ\u00e9e.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-2376\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"6\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-2376\" aria-expanded=\"false\" data-template-id=\"25355\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">T6 - Que dois-je faire si mon appel SRV est interrompu au cours d\u2019une conversation ?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-2376\" class=\"jet-toggle__content\" data-toggle=\"6\" role=\"region\" data-template-id=\"25355\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"25359\" class=\"elementor elementor-25359 elementor-25355 elementor-25355 elementor-25355\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1130a1ab elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1130a1ab\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;ec935e9&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-53a355ce\" data-id=\"53a355ce\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1b73b68b elementor-widget elementor-widget-video\" data-id=\"1b73b68b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=Rm-AfFDlkQU&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-1525ae3b\" data-id=\"1525ae3b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f6f5c9a elementor-widget elementor-widget-text-editor\" data-id=\"3f6f5c9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dans le cas rare o\u00f9 votre appel SRV est interrompu, assurez-vous que votre appareil de t\u00e9l\u00e9communication est allum\u00e9 et que votre connexion internet est puissante. Les interpr\u00e8tes vid\u00e9o (IV) disposent d\u2019une fonction de rappel pour r\u00e9tablir la communication avec les clients en cas d\u2019interruption de l\u2019appel. Dans certains cas, l\u2019appel est interrompu en raison d\u2019un probl\u00e8me de r\u00e9seau, et lorsque l\u2019IV tente de r\u00e9tablir la communication, il n\u2019y parvient pas. Si vous ne recevez pas de rappel, passez un nouvel appel.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-2377\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"7\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-2377\" aria-expanded=\"false\" data-template-id=\"25346\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">T7 - Comment puis-je faire un appel test ?<span class=\"video-faq\"><\/span><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-2377\" class=\"jet-toggle__content\" data-toggle=\"7\" role=\"region\" data-template-id=\"25346\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\">\t\t<div data-elementor-type=\"section\" data-elementor-id=\"25351\" class=\"elementor elementor-25351 elementor-25346 elementor-25346 elementor-25346\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2a64215d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2a64215d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;ec935e9&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-349f29e7\" data-id=\"349f29e7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-63928d9b elementor-widget elementor-widget-video\" data-id=\"63928d9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=X8uqYaWxtjM&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-72102a08\" data-id=\"72102a08\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3069dc28 elementor-widget elementor-widget-text-editor\" data-id=\"3069dc28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous pouvez faire un appel test en composant le 90901 sur votre application SRV. Ne composez pas le 9050 pour faire un appel test.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\" jet-accordion__item jet-toggle jet-toggle-move-up-effect \">\n\t\t\t\t\t\t\t<div id=\"jet-toggle-control-2378\" class=\"jet-toggle__control elementor-menu-anchor\" data-toggle=\"8\" role=\"button\" tabindex=\"0\" aria-controls=\"jet-toggle-content-2378\" aria-expanded=\"false\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__label-icon jet-toggle-icon-position-right\"><span class=\"jet-toggle__icon icon-normal jet-tabs-icon\"><i class=\"fas fa-chevron-right\"><\/i><\/span><span class=\"jet-toggle__icon icon-active jet-tabs-icon\"><i class=\"fas fa-chevron-down\"><\/i><\/span><\/div><div class=\"jet-toggle__label-text\">T8 - Qu\u2019est-ce que l\u2019identifiant ? Comment masquer mon identifiant ?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"jet-toggle-content-2378\" class=\"jet-toggle__content\" data-toggle=\"8\" role=\"region\" data-template-id=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"jet-toggle__content-inner\"><p>Afficher ou masquer son identifiant est une fonctionnalit\u00e9 de <strong>SRV\u00a0Canada.<\/strong> Lorsque vous faites un appel SRV, vous pouvez afficher votre nom et votre num\u00e9ro SRV \u00e0 l\u2019\u00e9cran de la personne que vous appelez, ou les masquer pour prot\u00e9ger vos renseignements personnels.<\/p><p>Pour en savoir plus sur l&rsquo;identifiant et masquer l\u2019identifiant, <a href=\"https:\/\/srvcanadavrs.ca\/fr\/resources\/centre-de-ressources\/fonctionnalites-de-lapplication\/identifiant-et-masquer-lidentifiant\/\">cliquez ici<\/a>.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4e5d12d elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"4e5d12d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ba34b03\" data-id=\"ba34b03\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f889f30 elementor-widget elementor-widget-template\" data-id=\"f889f30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"9979\" class=\"elementor elementor-9979 elementor-9709 elementor-9709\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-12d81250 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"12d81250\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;af2c6ce&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5031c93d\" data-id=\"5031c93d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7022a470 elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7022a470\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;a1ec7b8&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4d25f2e6\" data-id=\"4d25f2e6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-77e39dd elementor-widget elementor-widget-spacer\" data-id=\"77e39dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-118e66de elementor-widget elementor-widget-heading\" data-id=\"118e66de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Soumettre une demande d'assistance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-52720b2 elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"52720b2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;a1ec7b8&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:&quot;1&quot;,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}]}\">\n\t\t\t\t\t\t<div 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elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ae7c57 elementor-widget elementor-widget-text-editor\" data-id=\"8ae7c57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Contactez-nous<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1d8a8b srv-address-table elementor-widget elementor-widget-text-editor\" data-id=\"b1d8a8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<table width=\"100%\"><tbody><tr><td width=\"25%\"><strong>Vid\u00e9o<\/strong><\/td><td align=\"left\" width=\"75%\">LSQ ou ASL \u2013 Composez le 9050 dans l\u2019application.<\/td><\/tr><tr><td width=\"25%\"><strong>Courriel<\/strong><\/td><td align=\"left\" width=\"75%\"><a href=\"mailto:support@SRVCanadaVRS.ca\">support@srvcanadavrs.ca<\/a><\/td><\/tr><tr><td width=\"25%\"><strong>T\u00e9l\u00e9phone<\/strong><\/td><td align=\"left\" width=\"75%\">Fran\u00e7ais et anglais \u2013 1 (800) 958-5856<\/td><\/tr><tr><td><p><strong>Chat en direct<\/strong><\/p><p><img decoding=\"async\" class=\"wp-image-6530 aligncenter\" src=\"https:\/\/srvcanadavrs.ca\/wp-content\/uploads\/2019\/09\/vrs-chat-icon@2x.png\" alt=\"\" width=\"60\" height=\"60\" srcset=\"https:\/\/srvcanadavrs.ca\/wp-content\/uploads\/2019\/09\/vrs-chat-icon@2x.png 179w, https:\/\/srvcanadavrs.ca\/wp-content\/uploads\/2019\/09\/vrs-chat-icon@2x-150x150.png 150w\" sizes=\"(max-width: 60px) 100vw, 60px\" \/><\/p><\/td><td align=\"left\">Le chat en direct est disponible pendant les heures d&rsquo;ouverture du service client\u00e8le sur toutes les derni\u00e8res versions de l&rsquo;application SRV Canada.<\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61b1851 elementor-widget elementor-widget-heading\" data-id=\"61b1851\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Suivez-nous<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e90d88d elementor-shape-circle elementor-widget__width-auto elementor-hidden-phone elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"e90d88d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-facebook elementor-repeater-item-c856fdb\" href=\"http:\/\/www.facebook.com\/srvcanadavrs\" target=\"_blank\" rel=\"nofollow noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Facebook<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-facebook\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-youtube elementor-repeater-item-c5acf80\" href=\"https:\/\/www.youtube.com\/channel\/UCHW_0pfVqvFIZRhHcpNnetg\" target=\"_blank\" rel=\"nofollow noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Youtube<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-youtube\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-97db189\" href=\"https:\/\/www.linkedin.com\/company\/cav-acs\/\" target=\"_blank\" rel=\"nofollow noopener\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Main Menu FAQ g\u00e9n\u00e9rale FAQ technique FAQ g\u00e9n\u00e9rale G1 &#8211; Qui peut utiliser SRV Canada ? SRV\u00a0Canada\u00a0s\u2019adresse aux Canadiens sourds, malentendants ou souffrant d\u2019un trouble de la parole qui souhaitent [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-30732","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/srvcanadavrs.ca\/fr\/wp-json\/wp\/v2\/pages\/30732","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/srvcanadavrs.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/srvcanadavrs.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/srvcanadavrs.ca\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/srvcanadavrs.ca\/fr\/wp-json\/wp\/v2\/comments?post=30732"}],"version-history":[{"count":8,"href":"https:\/\/srvcanadavrs.ca\/fr\/wp-json\/wp\/v2\/pages\/30732\/revisions"}],"predecessor-version":[{"id":31009,"href":"https:\/\/srvcanadavrs.ca\/fr\/wp-json\/wp\/v2\/pages\/30732\/revisions\/31009"}],"wp:attachment":[{"href":"https:\/\/srvcanadavrs.ca\/fr\/wp-json\/wp\/v2\/media?parent=30732"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}