Outreach Joins Customer Service
Dear VRS Community Members,
We have an important update to share with you.
Canada VRS Outreach and Customer Service teams, both vital to supporting the VRS community, are officially combining their strengths. This strategic alignment brings together two teams that have worked closely since Customer Service transitioned to CAV in January, with a shared goal: to provide support, education, and technical assistance to VRS users across Canada.
The Outreach team, formerly part of the Communications department, known for delivering community workshops, presentations, and one-on-one support, is now part of the Customer Service department. David Egan, Director of Customer Service, leads the department with day-to-day operations of the teams managed by Wissam Constantin, Manager of Customer Service and Outreach.
This change means:
✔️ A more streamlined experience for community members
✔️ Stronger coordination between support and education
✔️ Continued commitment to accessible, high-quality service
If you have any questions, we’re here to help.
Sincerely,
David Egan
Director of Customer Service