We strive to ensure that all SRV Canada VRS customers have easy and accessible ways to seek technical or other support in English, French, ASL or LSQ.
We appreciate customer feedback including questions, suggestions, or concerns. To contact SRV Canada VRS for help, or to resolve a technical issue, please use the following information:
CONTACT CUSTOMER AND
|Video:||ASL or LSQ: Dial 9050 within the app.|
|Mail:||SRV Canada VRS Customer Service C/O Ivès Inc.
303-25 Avenue Mozart,
|Telephone:||English and French: 1-800-958-5856|
|Live Chat:||ASL Live ChatLive chat is available during customer service hours and on desktop versions of Chrome and Firefox on Windows, and Safari and Waterfox on Mac. It is not available on mobile.|
CUSTOMER SERVICE HOURS
VRS Available 24/7
Monday, Tuesday and Friday
|Pacific Time||6:00 AM – 3:00 PM|
|Mountain Time||7:00 AM – 4:00 PM|
|Central Time||8:00 AM – 5:00 PM|
|Eastern Time||9:00 AM – 6:00 PM|
|Atlantic Time||10:00 AM – 7:00 PM|
|NFld Time||10:30 AM – 7:30 PM|
Wednesday and Thursday
|Pacific Time||6:00 AM – 6:00 PM|
|Mountain Time||7:00 AM – 7:00 PM|
|Central Time||8:00 AM – 8:00 PM|
|Eastern Time||9:00 AM – 9:00 PM|
|Atlantic Time||10:00 AM – 10:00 PM|
|NFld Time||10:30 AM – 10:30 PM|
|Pacific Time||8:00 AM – 2:00 PM|
|Mountain Time||9:00 AM – 3:00 PM|
|Central Time||10:00 AM – 4:00 PM|
|Eastern Time||11:00 AM – 5:00 PM|
|Atlantic Time||12:00 PM – 6:00 PM|
|NFld Time||12:30 PM – 6:30 PM|
Customer Service is closed on the observance day of the following holidays:
SRV CANADA VRS CUSTOMER
RESOURCES AND TOOLS
The following resources have been developed to help you make and receive VRS calls using the SRV Canada VRS app.
Get answers to frequently asked questions about everything to do with SRV Canada VRS.
HOW TO USE VRS
Find detailed instructions for downloading, installing and using SRV Canada VRS.
SUBSCRIBE TO OUR NEWSLETTER
For quick-start instructions and news about SRV Canada VRS, customers can subscribe to our newsletter.
To receive simple guides and tips on using SRV Canada VRS, customers can subscribe to E-Tips within the app.