Customer Service

We strive to ensure that all SRV Canada VRS customers have easy and accessible ways to seek technical or other support in English, French, ASL or LSQ. We appreciate customer feedback including questions, suggestions, or concerns. To contact SRV Canada VRS for help, or to resolve a technical issue, please use the following information:

CONTACT CUSTOMER AND
TECHNICAL SERVICE

Video: ASL or LSQ: Dial 9050 within the app.
Email: support@SRVCanadaVRS.ca
Mail: SRV Canada VRS Customer Service C/O Ivès Inc.
7240 rue Waverly,
Suite 205 Montréal,
Québec, H2R 2Y8
Telephone: English and French: 1-800-958-5856

CUSTOMER SERVICE HOURS

VRS Available 24/7

Monday – Friday

Pacific Time 6:00 AM – 3:00 PM
Mountain Time 7:00 AM – 4:00 PM
Central Time 8:00 AM – 5:00 PM
Eastern Time 9:00 AM – 6:00 PM
Atlantic Time 10:00 AM – 7:00 PM
NFld Time 10:30 AM – 7:30 PM

Saturday

Pacific Time 8:00 AM – 2:00 PM
Mountain Time 9:00 AM – 3:00 PM
Central Time 10:00 AM – 4:00 PM
Eastern Time 11:00 AM – 5:00 PM
Atlantic Time 12:00 PM – 6:00 PM
NFld Time 12:30 PM – 6:30 PM

Sunday

Closed

Customer Service is closed on the observance day of the following holidays:

  • New Year’s Day
  • Good Friday
  • Easter Monday
  • National Patriots’ Day (Victoria Day)
  • St. Jean Baptiste Day
  • Canada Day
  • Labour Day
  • Thanksgiving
  • Remembrance Day
  • Christmas Day
  • Boxing Day

SRV CANADA VRS CUSTOMER
RESOURCES AND TOOLS

The following resources have been developed to help you make and receive VRS calls using the SRV Canada VRS app.

FAQ

Get answers to frequently asked questions about everything to do with SRV Canada VRS.

How to use VRS

Find detailed instructions for downloading, installing and using SRV Canada VRS.

Subscribe to our newsletter

For quick-start instructions and news about SRV Canada VRS, customers can subscribe to our newsletter.

E-Tips

To receive simple guides and tips on using SRV Canada VRS, customers can subscribe to E-Tips within the app.