Canada VRS
Service Status
Home > Key Service Performance Metrics and Status
Key Service Performance Metrics and Status
With a goal to maintain a system up-time of 99.5%, reported on a quarterly basis, Canada VRS relies on a variety of hardware and software systems to deliver smooth operations. While we diligently monitor these systems, they occasionally experience failures that can disrupt the operations.
Should Canada VRS experience a service outage, it will be posted here.
2023 Quarterly Reports:
Q1
Month | System Uptime |
---|---|
January | 99.85% |
February | 99.99% |
March | 99.90% |
Total Q1 | 99.90% |
Q2
Month | System Uptime |
---|---|
April | 99.98% |
May | 100% |
June | 99.91% |
Total Q2 | 99.96% |
Q3
Month | System Uptime |
---|---|
July | – |
August | – |
September | – |
Total Q3 | – |
Q4
Month | System Uptime |
---|---|
October | – |
November | – |
December | – |
Total Q4 | – |
Outage List for Current Quarter:
Note: CAV’s system platform is reset each day at 5:00AM ET during which time,
no calls can be connected. This reset process takes approximately 1-2 minutes.
Friday September 8, 2023 8:10PM ET to 8:44PM ET
Friday September 1, 2023 4:30PM ET to 4:43PM ET
Thursday August 24, 2023 10:05PM ET to 10:33PM ET
Thursday August 24, 2023 8:36PM ET to 9:03PM ET
Wednesday August 23, 2023 10:50AM ET to 11:00AM ET
Wednesday August 23, 2023 10:00AM ET to 10:19AM ET
Thursday August 10, 2023 11:11AM ET to 11:25AM ET
Sunday August 6, 2023 12:10PM ET to 1:43PM ET
Friday August 4, 2023 11:47AM ET to 11:48AM ET
Thursday July 20, 2023 10:39AM ET to 10:50AM ET
Monday July 17, 2023 9:13AM ET to 9:40AM ET
2022 Quarterly Reports:
Q1
Month | System Uptime |
---|---|
January | 99.85% |
February | 100.00% |
March | 99.95% |
Total Q1 | 99.93% |
Q2
Month | System Uptime |
---|---|
April | 99.98% |
May | 99.75% |
June | 100.00% |
Total Q2 | 99.91% |
Q3
Month | System Uptime |
---|---|
July | 99.98% |
August | 99.98% |
September | 99.98% |
Total Q3 | 99.98% |
Q4
Month | System Uptime |
---|---|
October | 99.72% |
November | 99.69% |
December | 100.00% |
Total Q4 | 99.80% |
2023 Monthly Reports
Percentage of VRS calls answered.
CAV’s goal is to answer 80% of calls in less than 120 seconds.
Month | ASL | LSQ | System |
---|---|---|---|
Q1 | 94% | 95% | 95% |
January | 96% | 96% | 96% |
February | 92% | 95% | 93% |
March | 94% | 95% | 95% |
Q2 | 99% | 95% | 98% |
April | 98% | 94% | 97% |
May | 99% | 95% | 98% |
June | 99% | 96% | 98% |
Q3 | – | – | – |
Q4 | – | – | – |
2022 Quarterly Reports
Month | ASL | LSQ | System |
---|---|---|---|
Q1 | 92% | 91% | 92% |
Q2 | 94% | 91% | 93% |
Q3 | 94% | 94% | 94% |
Q4 | 94% | 95% | 94% |
Average Wait Time (in Seconds)
CAV’s goal is that the average wait time for a call to be answered by a VI is 30 seconds or under each month. (Note: Time is measure from the time the call enters the system to being connected to a VI).
Month | ASL | LSQ | System |
---|---|---|---|
Q1 | 27 | 26 | 27 |
January | 21 | 24 | 22 |
February | 32 | 25 | 30 |
March | 28 | 27 | 28 |
Q2 | 14 | 27 | 18 |
April | 17 | 30 | 21 |
May | 14 | 27 | 17 |
June | 13 | 24 | 16 |
Q3 | – | – | – |
Q4 | – | – | – |
The data shown are averages and do not predict how long it will take for an individual call to be answered.
Average Wait Time (in Seconds) 2022
Month | ASL | LSQ | System |
---|---|---|---|
Q1 | 30 | 29 | 30 |
Q2 | 28 | 38 | 31 |
Q3 | 28 | 32 | 29 |
Q4 | 29 | 31 | 29 |