Canada VRS
Service Status
Home > Key Service Performance Metrics and Status
System Uptime
Average Speed of Answer
Key Service Performance Metrics and Status
With a goal to maintain a system up-time of 99.5%, reported on a quarterly basis, Canada VRS relies on a variety of hardware and software systems to deliver smooth operations. While we diligently monitor these systems, they occasionally experience failures that can disrupt the operations.
Should Canada VRS experience a service outage, it will be posted here.
2020 Quarterly Reports:
Q1
Month | System Uptime |
---|---|
January | 99.99% |
February | 99.54% |
March | 99.99% |
Total Q1 | 99.84% |
Q2
Month | System Uptime |
---|---|
April | 99.78% |
May | 99.61% |
June | 100.00% |
Total Q2 | 99.79% |
Q3
Month | System Uptime |
---|---|
July | 99.92% |
August | 100% |
September | 99.99% |
Total Q3 | 99.97% |
Q4
Month | System Uptime |
---|---|
October | – |
November | – |
December | – |
Total Q4 | – |
Current Outages:
- January 11, 2021 from 5:21 pm to 5:22 pm ET
- December 29, 2020 from 10:50 am to 11:25 am ET
- December 28, 2020 from 5:20 pm to 5:34 pm ET
- December 16, 2020 from 1:44 pm to 1:45 pm ET
- December 15, 2020 from 4:29 pm to 4:30 pm ET
- December 14, 2020 from 9:24 am to 9:53 am ET
- December 10, 2020 from 9:54 am to 9:55 am ET
- December 4, 2020 from 12:03 pm to 12:04 pm ET
- December 1, 2020 from 1:49 pm to 1:50 pm ET
- November 24, 2020 from 1:26 pm to 1:32 pm ET
- November 24, 2020 from 12:32 pm to 12:40 pm ET
- October 15, 2020 from 1:27 pm to 1:41 pm ET
2019 Quarterly Reports:
Q1
Month | System Uptime |
---|---|
January | 99.93% |
February | 99.86% |
March | 99.97% |
Total Q1 | 99.92% |
Q2
Month | System Uptime |
---|---|
April | 99.95% |
May | 99.57% |
June | 99.84% |
Total Q2 | 99.79% |
Q3
Month | System Uptime |
---|---|
July | 99.85% |
August | 99.53% |
September | 99.48% |
Total Q3 | 99.62% |
Q4
Month | System Uptime |
---|---|
October | 99.92% |
November | 99.83% |
December | 99.83% |
Total Q4 | 99.86% |
Service Performance Metric - Average Speed of Answer (ASA)
Canada VRS’ goal is to answer 80% of calls in less than 120 seconds on a daily basis.
2020 Monthly Reports
January | February | March | April | May | June | July | August | September | October | November | December | Total |
---|---|---|---|---|---|---|---|---|---|---|---|---|
97% | 100% | 74%* | 86% | 91% | 95% | 91% | 95% | 94% | – | – | – | – |
Month | % |
---|---|
January | 97% |
February | 100% |
March | 74%* |
April | 86% |
May | 91% |
June | 95% |
July | 91% |
August | 95% |
September | 94% |
October | – |
November | – |
December | – |
Total | – |
*Please note Canada VRS performance has been impacted by the COVID-19 virus which causes unpredictable increases in call volumes and length of calls and causes longer wait times. We appreciate everyone’s patience at this difficult time.
2019 Monthly Reports
January | February | March | April | May | June | July | August | September | October | November | December | Total |
---|---|---|---|---|---|---|---|---|---|---|---|---|
100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 97% | 100% | 100% | 100% | 99.8% |
Month | % |
---|---|
January | 100% |
February | 100% |
March | 100% |
April | 100% |
May | 100% |
June | 100% |
July | 100% |
August | 100% |
September | 97% |
October | 100% |
November | 100% |
December | 100% |
Total | 99.8% |