Canada VRS
Service Status
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Key Service Performance Metrics and Status
With a goal to maintain a system up-time of 99.5%, reported on a quarterly basis, Canada VRS relies on a variety of hardware and software systems to deliver smooth operations. While we diligently monitor these systems, they occasionally experience failures that can disrupt the operations.
Should Canada VRS experience a service outage, it will be posted here.
2022 Quarterly Reports:
Q1
Month | System Uptime |
---|---|
January | 99.85% |
February | 100.00% |
March | 99.95% |
Total Q1 | 99.93% |
Q2
Month | System Uptime |
---|---|
April | 99.98% |
May | 99.75% |
June | 100.00% |
Total Q2 | 99.91% |
Q3
Month | System Uptime |
---|---|
July | 99.98% |
August | 99.98% |
September | 99.98% |
Total Q3 | 99.98% |
Q4
Month | System Uptime |
---|---|
October | 99.72% |
November | 99.69% |
December | 100.00% |
Total Q4 | 99.80% |
Outage List for Current Quarter:
Note: CAV’s system platform is reset each day at 5:00AM ET during which time,
no calls can be connected. This reset process takes approximately 1-2 minutes.
- Wednesday January 25, 2023 7:10pm to 7:27pm ET
- Wednesday January 25, 2023 6:45pm to 6:47pm ET
2021 Quarterly Reports:
Q1
Month | System Uptime |
---|---|
January | 99.95% |
February | 99.99% |
March | 99.80% |
Total Q1 | 99.91% |
Q2
Month | System Uptime |
---|---|
April | 99.99% |
May | 99.73% |
June | 99.99% |
Total Q2 | 99.99% |
Q3
Month | System Uptime |
---|---|
July | 99.95% |
August | 99.99% |
September | 99.98% |
Total Q3 | 99.97% |
Q4
Month | System Uptime |
---|---|
October | 99.98% |
November | 99.93% |
December | 99.95% |
Total Q4 | 99.95% |
2022 Monthly Reports
Percentage of VRS calls answered.
CAV’s goal is to answer 80% of calls in less than 120 seconds.
Month | ASL | LSQ | System |
---|---|---|---|
Q1 | 92% | 91% | 92% |
Q2 | 94% | 91% | 93% |
Q3 | 94% | 94% | 94% |
Q4 | 94% | 95% | 94% |
October | 92% | 93% | 93% |
November | 93% | 94% | 93% |
December | 96% | 96% | 96% |
Average Wait Time (in Seconds)
CAV’s goal is that the average wait time for a call to be answered by a VI is 30 seconds or under each month. (Note: Time is measure from the time the call enters the system to being connected to a VI).
Month | ASL | LSQ | System |
---|---|---|---|
Q1 | 30 | 29 | 30 |
Q2 | 28 | 38 | 31 |
Q3 | 28 | 32 | 29 |
Q4 | 29 | 31 | 29 |
October | 32 | 34 | 32 |
November | 32 | 34 | 33 |
December | 22 | 24 | 23 |
The data shown are averages and do not predict how long it will take for an individual call to be answered.