Canada VRS
Service Status
Key Service Performance Metrics and Status
With a goal to maintain a system up-time of 99.5%, reported on a quarterly basis, Canada VRS relies on a variety of hardware and software systems to deliver smooth operations. While we diligently monitor these systems, they occasionally experience failures that can disrupt the operations.
Should Canada VRS experience a service outage, it will be posted here.
2024 Quarterly Reports:
Q1
Month | System Uptime |
---|---|
January | 100% |
February | 99.63% |
March | 100% |
Total Q1 | 99.88% |
Q2
Month | System Uptime |
---|---|
April | — |
May | — |
June | — |
Total Q2 | — |
Q3
Month | System Uptime |
---|---|
July | — |
August | — |
September | — |
Total Q3 | — |
Q4
Month | System Uptime |
---|---|
October | — |
November | — |
December | — |
Total Q4 | — |
Outage List for Current Quarter:
Note: CAV’s system platform is reset each day at 5:00AM ET during which time,
no calls can be connected. This reset process takes approximately 1-2 minutes.
Tuesday February 6, 2024 – 11:45 am to 11:52 am ET
Tuesday February 6, 2024 – 2:23 pm to 3:11 pm ET
Thursday, February 29, 2024 – 5:00 am to 6:34 am ET
Monday, March 11, 2024 – 12:01 pm to 12:19 pm ET
2023 Quarterly Reports:
Q1
Month | System Uptime |
---|---|
January | 99.85% |
February | 99.99% |
March | 99.90% |
Total Q1 | 99.90% |
Q2
Month | System Uptime |
---|---|
April | 99.98% |
May | 100% |
June | 99.91% |
Total Q2 | 99.96% |
Q3
Month | System Uptime |
---|---|
July | 99.92% |
August | 99.54% |
September | 99.86% |
Total Q3 | 99.77% |
Q4
Month | System Uptime |
---|---|
October | 99.93% |
November | 100% |
December | 99.71% |
Total Q4 | 99.88% |
2022 Quarterly Reports:
Q1
Month | System Uptime |
---|---|
January | 99.85% |
February | 100.00% |
March | 99.95% |
Total Q1 | 99.93% |
Q2
Month | System Uptime |
---|---|
April | 99.98% |
May | 99.75% |
June | 100.00% |
Total Q2 | 99.91% |
Q3
Month | System Uptime |
---|---|
July | 99.98% |
August | 99.98% |
September | 99.98% |
Total Q3 | 99.98% |
Q4
Month | System Uptime |
---|---|
October | 99.72% |
November | 99.69% |
December | 100.00% |
Total Q4 | 99.80% |
2023 Monthly Reports
Percentage of VRS calls answered.
CAV’s goal is to answer 80% of calls in less than 120 seconds.
Month | ASL | LSQ | System |
---|---|---|---|
Q1 | 94% | 95% | 95% |
January | 96% | 96% | 96% |
February | 92% | 95% | 93% |
March | 94% | 95% | 95% |
Q2 | 99% | 95% | 98% |
April | 98% | 94% | 97% |
May | 99% | 95% | 98% |
June | 99% | 96% | 98% |
Q3 | 97% | 96% | 96% |
July | 99% | 96% | 98% |
August | 97% | 97% | 97% |
September | 93% | 93% | 93% |
Q4 | 95% | 96% | 95% |
October | 96% | 95% | 96% |
November | 93% | 95% | 94% |
December | 96% | 97% | 96% |
2022 Quarterly Reports
Month | ASL | LSQ | System |
---|---|---|---|
Q1 | 92% | 91% | 92% |
Q2 | 94% | 91% | 93% |
Q3 | 94% | 94% | 94% |
Q4 | 94% | 95% | 94% |
Average Wait Time (in Seconds)
CAV’s goal is that the average wait time for a call to be answered by a VI is 30 seconds or under each month. (Note: Time is measure from the time the call enters the system to being connected to a VI).
Month | ASL | LSQ | System |
---|---|---|---|
Q1 | 27 | 26 | 27 |
January | 21 | 24 | 22 |
February | 32 | 25 | 30 |
March | 28 | 27 | 28 |
Q2 | 14 | 27 | 18 |
April | 17 | 30 | 21 |
May | 14 | 27 | 17 |
June | 13 | 24 | 16 |
Q3 | 20 | 24 | 21 |
July | 14 | 23 | 17 |
August | 20 | 21 | 20 |
September | 32 | 30 | 31 |
Q4 | 25 | 24 | 25 |
October | 23 | 26 | 24 |
November | 30 | 25 | 29 |
December | 22 | 21 | 22 |
The data shown are averages and do not predict how long it will take for an individual call to be answered.
Average Wait Time (in Seconds) 2022
Month | ASL | LSQ | System |
---|---|---|---|
Q1 | 30 | 29 | 30 |
Q2 | 28 | 38 | 31 |
Q3 | 28 | 32 | 29 |
Q4 | 29 | 31 | 29 |