ACCESS CUSTOMER SERVICE WITH “LIVE CHAT”
USING YOUR PC OR MAC

Live Chat is available on desktop versions of Chrome and Firefox on Windows, and Safari and Waterfox on Mac. It is not available on mobile.

Please note: Live Chat is only available during customer service hours.

Locate the Live Chat button:

  1. Visit the Customer Service page and locate the Live Chat button in the lower right-hand corner.
  2. Click on the Live Chat button. You will be taken to a page where you can select either video or text to communicate with an SRV Canada VRS Customer Service Representative.

Use Video with Live Chat:

  1. To use ‘Video’ with Live Chat, select the green ‘Video Chat’ button in the top right-hand corner. You will connect by video with a Customer Service Representative who will assist you using ASL!

Use Text with Live Chat:

  1. To use ‘Text’ with Live Chat, select the red ‘Text Chat’ button in the top right-hand corner. You will connect with a Customer Service Representative and can carry on your conversation using text in the chat box.
  2. You can save your text conversation by simply copying and pasting it into a Word document or the note pad function in your PC.

Please note: Live Chat is only available during customer service hours. To check customer service hours, click here.