About CAV and
Canada VRS

A Message from our CEO & Executive Director

I’ve been working in the telecommunications industry and particularly the Video Relay Service (VRS) field since its inception, and have realized that VRS is much more than just a communications tool… it is a tool for empowerment and social equality. The availability of Canada VRS – the country’s first national VRS – enables life-changing opportunities, especially in the areas of employment, education, health care and social connectedness. It benefits not just those in the Deaf community who use it, but all Canadians because it’s a step towards greater equality.

I am so thankful to all of you who advocated for VRS, and I am truly honoured to be part of the team that designed, launched and oversees this service. We are proud of how far we’ve come and even more excited about the new places Canada VRS will take us.

Sue Decker – CEO and Executive Director

About CAV

The Canadian Administrator of Video Relay Service (CAV), Inc., or CAV, is a not-for-profit telecommunications services company with a mandate from the Canadian Radio-television and Telecommunications Commission (CRTC) to design, implement and oversee the delivery of Video Relay Service (VRS) in Canada.

Canada VRS enables Deaf, Hard of Hearing or speech-impaired Canadians who use American Sign Language (ASL) and Langues des signes Québécoise (LSQ) to make telephone calls via Internet-based videoconferencing technology.

CAV and its Board of Directors are responsible for Canada’s national VRS, Canada VRS which was launched September 28, 2016, and is available 7 days a week, 24 hours a day, 365 days a year.

CAV’s Vision:

Empower Deaf Canadians.

CAV’s Mission:

Provide VRS for Canadians who use ASL and LSQ; enabling connections to people and increasing opportunities.

Canada VRS Theme:

Access is Opportunity.

Canada VRS is the name of the service that CAV is responsible for

Deaf, Hard of Hearing or speech-impaired Canadians who use sign language can download and register for a free Canada VRS app for iOS, Android, Windows and Mac computers with Safari and Waterfox web browsers.

Once registered they are given a VRS number which they use to make and receive calls. The app connects Canada VRS users to a sign language interpreter who relays the call in real time, in ASL and LSQ.

CAV Board of Directors

Dr. Marty Taylor, ASL Interpreter Permanent Invitee; J. Scott Fletcher, Board Secretary; Sue Decker, CEO and Executive Director; Eric Edora, TSP Director; Jonathan Daniels, TSP Director; Renu Sangha (resigned October 2020), DHH ASL/LSQ Director; Dr. Gary Birch (seated), Independent Director; Anne Missud, LSQ Interpreter Permanent Invitee; Dr. Jessica Dunkley, DHH ASL Director; David Joseph, DHH LSQ Director and Board Chair; Tony D’Onofrio, Independent Director; Jordan Sangalang (commencing May 2021, not pictured), DHH ASL/LSQ Director.

To see the bio for each director, click on their name.


CAV Staff 2021 edit
Upper Left:  Carmelle Cachero, Chief of Staff, Jonathan Masters, Acting CFO/COO,
Jo-Ann Bryan, Community Relations Specialist
Mid left: Paula Bath, Operational Programs Manager, Sue Decker, Executive Director,
David Eagan, Service Operations Manager
Bottom left: Diane Underschultz, Community Relations – Assistant Manager,
Patrick Lazure, Community Relations Specialist, Pamela Witcher, Community Relations Manager

SRV Canada VRS is powered by partners taking part in the CAV ecosystem.

CAV licenses a stand-alone VRS Technology Platform (VTP) which processes and tracks video calls. CAV also contracts for the services of several “Service Providers”, e.g. Video Interpreter Providers (VIPs) who provide call centres and sign language interpreting (relay) between American Sign Language (ASL) and English, and French and Langue des signes québécoise (LSQ).

VRS Administrator

CAV’s role is to design, implement and oversee the delivery of video relay service (VRS) in Canada.


VRS Technology Platform

IVèS will develop and deliver VRS as well as provide customer service and technical service support.


ASL (American Sign Language) Video Interpreters

Convo is the primary provider of VRS call centres and sign language interpreting (relay) for ASL.

LSQ (Langue des signes québécoise) Video Interpreters

Sivet is the primary provider of sign language interpreting (relay) for LSQ.

ASL (American Sign Language) Video Interpreters

SLIAO provides additional sign language interpreting (relay) for ASL.

ISEP – LSQ (Langue des signes québécoise) Video Interpreters

ISEP provides additional sign language interpreting (relay) for LSQ.
Live Chat Live Chat is available during customer service hours. Supported on Chrome and Firefox on Windows, and Safari and Waterfox on Mac (desktop only).

Jordan Sangalang, MA (Commencing May 2021)

DHH ASL/LSQ Director


Jordan is a Service Manager at New Directions for Children, Youth, Adults and Families in Winnipeg, Manitoba. Throughout his career, he has participated in numerous trainings and workshops which contribute to his leadership and management style. Additionally, he provides training as a Non-Violent Crisis Intervention instructor and teaches ASL at the University of Manitoba. He is involved in theatre, physical sketch comedy, and storytelling. When he is not performing, he dedicates time to both individuals and organizations that serve the Deaf community. Jordan holds a B.A. from the University of British Columbia and a M.A. from Gallaudet University.

Sue Decker

CEO and Executive Director, Canadian Administrator of VRS (CAV), Inc.

Sue is responsible for leading the development, implementation and administration of Canada’s inaugural video relay service, SRV Canada VRS. In the Spring of 2015, Sue assumed the leadership of the CRTCs vision to build a video relay service for Deaf Canadians, transforming a start-up organization to a fully operationalized telecommunications relay service which launched in the Fall of 2016.  Prior to becoming CAV’s Executive Director, Sue managed AT&T’s Accessible Communications Services business which included Text and VRS Relay Services. In her 20 years of service with AT&T she developed extensive experience in product development and providing telecommunications services for people who are Deaf and Hard of Hearing. Post AT&T, she served as a consultant to other VRS companies located throughout U.S. and Europe, making her one of the foremost VRS experts in the world.

J. Scott Fletcher

Board Secretary​

Scott Fletcher is a senior partner in Gowling WLG’s Ottawa office, practising in general corporate and commercial law with significant emphasis on telecommunications, technology, energy and government relations.

He is one of the firm’s authorities in providing corporate and commercial advice relating to commercial alliances, strategic and policy board advice and privatizations, as well as in general corporate and commercial matters. Scott also provides advice on a number of regulatory matters in the telecommunications, energy and gaming/lotteries industries. In addition, he routinely provides strategic counsel to corporate clients on telecommunications industry-based matters, the divestiture of government departments and programs into the private sector, and other corporate and commercial issues.

Scott is the firm client team leader for several major firm clients in the telecommunications and energy sectors. He has served as a director of a number of federal Canadian corporations and has represented numerous federal Crown corporations. Scott also serves as an executive team member for a number of firm clients.

Tony D’Onofrio, CFA, ICD.D

Independent Director

Tony gained extensive advisory and capital markets experience over a 20-year career in finance and investment banking. He has been working with the Canadian Coalition for Good Governance (CCGG) since 2010.  He is responsible for leading CCGG’s board engagement efforts and he regularly meets with the directors of leading public companies to discuss governance matters on behalf of Canada’s largest institutional investors.  He has been a frequent guest speaker and advises independently on governance matters and shareholder engagement.  Tony holds a Masters in Business Administration (Schulich School) and the Chartered Financial Analyst designation. He is a member of the Institute of Corporate Directors and a faculty member of The Directors College.

Renu Sangha, CPA, CGA (Resigned October 2020)

DHH ASL/LSQ Director

Renu has 10 years of experience in accounting, finance, information technology, and change management. Renu has been working as a Business Analyst at HSBC Bank Canada since 2014. She is responsible for gathering, analyzing, and documenting business needs and requirements as well as liaising between business and technical stakeholders to ensure that final solutions meet business objectives and add to the bottom line. Renu holds a Bachelor’s degrees in Information Technology and Business Administration and the Chartered Professional Accountant designation. She is also AgileBA Foundation certified and a certified Scrum Product Owner.

Dr. Marty Taylor

ASL Interpreter Permanent Invitee

Marty Taylor is an interpreter, educator and a nationally certified interpreter in Canada and the U.S. Dr. Taylor has been involved in video relay interpreting research for over ten years and has been a CAV Board Member since its inception. Marty has written two seminal books in the interpreting field: Interpretation Skills: English to American Sign Language and Interpretation Skill: American Sign Language to English which are used in over 100 interpreter education programs. Her current projects involve research on interpreting in educational settings, spoken language skills of native-English speakers, creating and supporting distance education, and developing materials to enhance interpreter skills development.

Jonathan Daniels

TSP Director

Jonathan Daniels, B.A. (McGill) 1990, J.D. (Toronto) 1994, is Vice President Regulatory Law at Bell. He has worked with Bell in various capacities since 2004.  His primary focus is on major telecommunications regulatory policy issues.  Previously he served as VP Regulatory for Cable & Wireless Caribbean, VP of Regulatory and Carrier Relations for C1 Communications in Toronto, Director of Regulatory for Covad Communications and Director of Regulatory Affairs for Sprint Canada.  After law school, Mr. Daniels articled and was an associate with the law firm Stikeman, Elliott.  In his various roles, Mr. Daniels has appeared before committees of the House of Commons, the Senate, the CRTC and numerous regulators in the Caribbean.  Mr. Daniels taught telecommunications law at the University of Toronto Faculty of Law and telecommunications market dynamics at Ryerson University.

Dr. Jessica Dunkley, MD, MHSc, CCFP

DHH ASL Director​

Dr. Dunkley is a family physician and resident physician in dermatology at the University of BC with a 16-year career in healthcare, including clinical medicine, health program evaluations and delivering professional development workshops.  She is involved in clinical research in dermatology, having presented at numerous conferences in North America.  She is a frequent speaker for various conferences related to accessibility and health care and provides mentorship to aspiring Deaf and hard of hearing health professionals.  Dr. Dunkley holds a Bachelor of Physical Therapy & Masters of Clinical Epidemiology from UBC and a Doctorate of Medicine from the University of Ottawa.   

Dr. Gary Birch

Independent Director

Gary Birch was appointed Director of Research and Development at the Neil Squire Society in 1988 and then in 1994 was appointed Executive Director. Dr. Birch earned his B.A. Sc. in Electrical Engineering in 1983, and in 1988 received a Doctorate in Electrical Engineering (Biomedical Signal Processing), both from the University of British Columbia. His specific areas of expertise are assistive technologies, direct brain-computer interface, digital signal processing, human-machine interface systems and service delivery programs for persons with disabilities.

In 2008 Dr. Birch was appointed an Officer of the Order of Canada, Canada’s highest civilian honour for lifetime achievement, for his work with the Neil Squire Society. In 2012 he was awarded the Queen Elizabeth Diamond Jubilee Medal, and in 2017 he was appointed to the Order of British Columbia, the Province’s highest form of recognition.

Eric Edora

TSP Director

Since January 2008, Eric has been employed at TELUS Communications Inc. as Director, Regulatory Affairs. Eric leads a team of Regulatory Senior Advisors to develop TELUS’ policy positions on major regulatory issues and to deliver comprehensive sound regulatory advice and advocacy. This role includes responsibility over TELUS’ positions about accessibility of wireline and wireless telecommunications services and compliance with applicable regulatory rules. He has appeared before the Canadian Radio-television and Telecommunications Commission (CRTC) for the 2008 Accessibility Policy proceeding and the 2014 proceeding to examine the feasibility of implementation of video relay services.

Previous to his current position, Eric was an advisor in TELUS’ Corporate Strategy department. Prior to that position, Eric was a Senior Policy Advisor in the Corporate Policy and Government Relations department at the Insurance Corporation of British Columbia.

Eric is a Barrister and Solicitor and has been a member of the British Columbia Law Society since August 1996. Eric attended the University of British Columbia’s Faculty of Law and obtained a Bachelor of Laws degree in 1995. He also obtained a Master’s in Business Administration degree from Simon Fraser University.

David Joseph

DHH LSQ Director and Board Chair

David currently works as a Financial Analyst at Health Canada.  With his 11 years tenure in the Federal Government, he has acquired experience in various divisions such as accounting operations, financial system, financial policy and corporate accounting. He is an analytical and critical thinking person that loves to be involved in various non-profit organizations.  In addition to CAV, he is the Treasurer for the Canadian Deaf Sports Association (CDSA).  David is fluent in 4 languages:  LSQ, ASL, French and English.  His first languages are LSQ and French.  He also teaches American Sign Language (ASL) at Carleton University for the past 10 years. 

Anne Missud

LSQ Interpreter Permanent Invitee

Anne Missud is a permanent invitee, representing the French-LSQ interpreters at the CAV board. She acquired long standing and wide interpreting experience over a 20-year career in various public and private settings. She is actively involved in the training of interpreters as a teacher at the University of Quebec in Montreal. She is currently completing her Ph.D./Psy. D in community psychology, her research focuses on the wellbeing of the deaf community. She is a certified member of the Ordre des traducteurs, terminologues et interprètes agréés du Québec.

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