About SRV Canada VRS

Video relay service, or VRS, is a service that enables people to have video conversations over the Internet. SRV Canada VRS is offered in Canada and is available in four languages, ASL/English and LSQ/French. It brings Deaf or Hard of Hearing people closer together with employers, friends, family, and service providers.

With SRV Canada VRS, everyone can communicate simply and effectively. Whether it’s a grandmother connecting with her grandchild, a friend calling to catch up, or someone placing a call to learn about a new government service, SRV Canada VRS empowers all Canadians to connect and share in powerful ways.

About CAV

Canadian Administrator of VRS (CAV) is a not-for-profit corporation that has been mandated by the Canadian Radio-television and Telecommunications Commission (CRTC) to design, implement and oversee the delivery of video relay service (VRS) in Canada.

2012
History: 2012

End of Video Relay Service Trial by TELUS in BC and Alberta

2013
History: 2013

CRTC Holds Public Hearings about Video Relay Service

2014
History: 2014

CRTC Announces That Video Relay Services Will Be Available in Canada

2015
History: 2015

Formation of the Canadian Administrator of VRS (CAV), Inc.

2016
History: 2016

SRV Canada VRS Launch

2017
History: 2017

SRV Canada VRS adds a Community Relations Specialist

  • 2012
  • 2013
  • 2014
  • 2015
  • 2016
  • 2017
2012
History: 2012

End of Video Relay Service Trial by TELUS in BC and Alberta

2013
History: 2013

CRTC Holds Public Hearings about Video Relay Service

2014
History: 2014

CRTC Announces That Video Relay Services Will Be Available in Canada

2015
History: 2015

Formation of the Canadian Administrator of VRS (CAV), Inc.

2016
History: 2016

SRV Canada VRS Launch

2017
History: 2017

SRV Canada VRS adds a Community Relations Specialist