The CAV Ecosystem

SRV Canada VRS is powered by partners taking part in the CAV ecosystem. CAV licenses a stand-alone VRS Technology Platform (VTP) which processes and tracks video calls. CAV also contracts for the services of several “Service Providers”, e.g. Video Interpreter Providers (VIPs) who provide call centres and sign language interpreting (relay) between American Sign Language (ASL) and English, and French and Langue des signes québécoise (LSQ).

VRS Administrator

CAV’s role is to design, implement and oversee the delivery of video relay service (VRS) in Canada.

VRS Technology Platform

IVèS will develop and deliver VRS as well as provide customer service and technical service support.

ASL (American Sign Language) Video Interpreters

Convo is the primary provider of VRS call centres and sign language interpreting (relay) for ASL.

LSQ (Langue des signes québécoise) Video Interpreters

Sivet is the primary provider of sign language interpreting (relay) for LSQ.

ASL (American Sign Language) Video Interpreters

SLIAO provides additional sign language interpreting (relay) for ASL.

911 Service Connection Platform

In an emergency VRS call situation, Northern 9-1-1 connects SRV Canada VRS customers to their nearest Public Safety Access Point (PSAP) via the SRV Canada VRS app and VI Call Centre.

ISEP – LSQ (Langue des signes québécoise) Video Interpreters

ISEP provides additional sign language interpreting (relay) for LSQ.

Career Opportunities

Working with any of the organizations who are partnering with SRV Canada VRS means that you’ll be a part of the team that is delivering video relay services across Canada.

Here are our current openings:

Program Manager
Ottawa, ON

CAV is seeking a Program Manager to help manage the day-to-day operational delivery of its nationwide, high tech Video Relay Service.

Customer Service Representative

303-25 Avenue Mozart,

Montréal, Québec, H2S 1B1

Video Interpreter
Burnaby, BC

Video Interpreter
Montréal, QC

There are no openings currently available.

American Sign Language (ASL) Video Relay Service (VRS) Interpreter
Edmonton, AB, Ottawa, ON, Toronto, ON, Halifax, NS

Sign Language Interpreting Associates Ottawa Inc. (SLIAO) is hiring Video Relay Service Interpreters to work at one of our call centers located in Edmonton, AB, Ottawa, ON and Halifax, NS. If you are an active member of CASLI and interested in serving Canadians, we may have the job for you! See job description below.
Forward your interest to vrs@sliao.ca.

There are no openings currently available.

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