Update the Canada VRS App
Canada VRS releases updates to your apps from time to time. The updates improve the user experience and ensure that the apps remain compatible with the operating systems of all devices. Software updates are an automatic process, but if you are experiencing difficulties, please check here for instructions on app updates for your device or devices.
Next Generation (NG) Mac Version 1.3.0
Canada VRS update for iOS version 4.47.0
This update includes fixes for the Canada VRS app on iOS
– Live Chat supported on mobile applications
– Video quality improved
– Bug fixes
Customers can call CAV’s Customer Service without needing to log into the Canada VRS app. A call button is located on the log-in page of the app on mobile devices. Customers can choose to contact Customer Service by calling through video, or by text chat. Mobile devices have the option of accessing customer service via “Live Chat” from Canada VRS’s website as well.
Canada VRS app update for Next Generation (NG) PC version 184.108.40.206 and MAC version 1.2.0
This update includes new features and fixes for Next Generation (NG) PC and Mac – features that give you a better caller experience and more control over your video.
Have you updated to the latest Canada VRS app? If so, get ready to update your app to Next Generation.
– Have your Username and Password ready
– Uninstall your app and reinstall from your device’s app store.
Mac | PC
Canada VRS app update version 1.1.0
Adobe Flash will no longer be supported as of January 12, 2021
As of January 12th, 2021, Adobe Flash will no longer be supported. If you are using the old Canada VRS app, Make the switch to the new app! But if you cannot upgrade to Windows 10 and are still using Windows 7 or 8, you can continue to use the old Canada VRS app at least until the end of 2022.
Microsoft will no longer support Windows 7
As of January 14, 2020, Microsoft will no longer support Windows 7, which may require you to purchase a new computer. If you continue to use Windows 7 after support has ended, your PC will still work, but it will become more vulnerable to security risks and viruses.
The Canada VRS app will still work on your Windows 7 computer but, if the operating system experiences technical difficulties, the app may no longer work either.
Business VRS Numbers and Video Mail
Customers with Business VRS numbers now have new options for how their name appears in the Canada VRS app directory. Video Mail now easily displays how many messages you have stored and reminds you of the limit of 20. You can also easily delete messages you do not want.
Mac Update – Waterfox
The Canada VRS app no longer works with the latest Safari update (version 12) which came with the latest Mac OS update. It will work with the browser Waterfox, and so we are switching to that browser.