9-1-1

Part 1
How SRV Canada VRS works with 9-1-1

Part 2
Additional 9-1-1 Tips

SRV Canada VRS provides 9-1-1 service during its hours of operation across Canada. Customers can use sign language using the SRV Canada VRS app and ASL/English or LSQ/French Video Interpreters during 9-1-1 calls.

All 9-1-1 calls are treated as urgent. They go directly to first place in the SRV Canada VRS call centre’s queue, and are answered within 30 seconds. The supervisor in charge, or if a supervisor is not available, another VI is alerted to the 9-1-1 call, and assists as needed.

The VI and emergency answering personnel will attempt to confirm that the customer is at their registered address, or if not there, where they are. Note that the call is connected to the Public Service Answering Point (PSAP) based on the customer’s location.

Once the location and nature of the emergency is determined, the PSAP dispatches the appropriate responder, fire, police or medical.

The VI stays with the caller and assists the emergency services personnel as long as they are needed.

Emergencies are the primary reason, it is important that SRV Canada VRS customers keep their home address up to date.